<div>i will take your advice. thanks.</div>
<div>i submitted the trace to cisco and i got reply that says</div>
<div>"<font size="2">Block NoPotentialMatchesExist OffNetrequestID" so the CallManager sent a reorder tone to the phone.</font></div>
<div>but that is very odd.</div>
<div> </div>
<div>the full picture of the problem is that we have a working voip remote office 95% of the time. the other 5% of the time which is once or three times a month, the users at the site get reorder tone. and that was the message i get on callmanager.
</div>
<div> </div>
<div>by design there is 9.@ which match all the outside call. i just dont understand it. </div>
<div> </div>
<div>on the voice gateway, i have 2 PRI and one of them is assigned to the remote office and the other to everyone else. </div>
<div> </div>
<div>i use mgcp for signalling protocol. </div>
<div> </div>
<div>any idea?</div>
<div> </div>
<div>thanks</div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div><br> </div>
<div><span class="gmail_quote">On 3/22/07, <b class="gmail_sendername">Ryan Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I doubt many people on this list are able to make much sense from an<br>SDL trace. You are much better off with the SDI trace.
<br><br>A DmPidErr means the device was not registered. You'd have to go<br>backward in the traces to find out why it got this way.<br><br>-Ryan<br><br>On Mar 22, 2007, at 1:35 AM, kevin k wrote:<br><br>the situation is
<br>today i walk into office and find out that users at remote site<br>(different partition from my partition) are getting reorder tone.<br><br>they can make internal calls (on-net)<br>they dial outside call (off-net) and gets reorder tone immediately.
<br><br>i ended up fixing it by restarting the pri in ccm.<br><br>i use mgcp to control voice gateway from ccm.<br><br>here is a trace.what do you think?<br><br>thanks.<br><br><br><br>07:49:13.881| SdlSig CcInfoInd tcc_await_digits1 Cdcc(1,100,23,37689)
<br>Cc(1,100,22,1) (1,100,126,1).9809734-(SEP00141CAA4C10:<a href="http://10.7.10.12">10.7.10.12</a>)|<br>[R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962<br>ssType=0 ssKey=0 ssName= dn=4 fact.fid=0 ccAct=0 olpF=0 dName=
<br>lineInst=0 tId=0 pParty=0 totalMsg=0 sideAPL.plid=65 sideAPL.l=0<br>sideAPL.pl=5 feaCType=0 deviceLocale=1<br>07:49:13.881| SdlSig DaReq wait Da(1,100,29,1) Cdcc(1,100,23,37689)<br>(1,100,126,1).9809734-(SEP00141CAA4C10:
<a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0,<br>NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=16858962 Fqdn=6985 Cgpn=6985<br>Number=93012171234 requestID=0 DigitAnalysisComplexity=0<br>07:49:13.881| SdlSig DmPidReq initialized DeviceManager(1,100,31,1) Da
<br>(1,100,29,1) (1,100,126,1).9809734-(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)|<br>[T:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] Cepn=<br>{B430C7CF-5CE3-4B0E-B24A-77E3A1F74A81} Id=16858962<br>07:49:
13.881| SdlSig DmPidErr wait Da(1,100,29,1) DeviceManager<br>(1,100,31,1) (1,100,126,1).9809734-(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)|<br>[R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] Cepn=<br>
{B430C7CF-5CE3-4B0E-B24A-77E3A1F74A81} Id=16858962 Pid=0,0,0,0<br>07:49:13.881| SdlSig DaRes info_da Cdcc(1,100,23,37689) Da<br>(1,100,29,1) (1,100,126,1).9809734-(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>
)|<br>[R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=16858962 Block<br>NoPotentialMatchesExist OffNetrequestID =0<br>07:49:13.881| SdlSig CfCallFailInd wait Cc(1,100,22,1) Cdcc<br>(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10:
<a href="http://10.7.10.12">10.7.10.12</a>)|<br>[R:NP - HP: 0, NP: 1, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>07:49:13.881| SdlSig CcDisconnReq restart0 LineControl(1,100,52,9)<br>Cdcc(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10:
<br><a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=<br>16858962 clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28<br>fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28
fac.l0 fac.fid28<br>fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat<br>rDestCdpn unMRDestCdpn rDestName<br>07:49:13.881| SdlSig CcDisconnReq call_initiated1 LineCdpc<br>(1,100,51,36143) LineControl(1,100,52,9) (1,100,126,1).9809734-
<br>(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0,<br>LZP: 0 DBP: 0]CI= 16858962 clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0<br>c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28
fac.l0 fac.fid28<br>fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart<br>rDestPat rDestCdpn unMRDestCdpn rDestName<br>07:49:13.881| SdlSig CcDisconnReq restart0 StationD(1,100,125,6)<br>LineCdpc(1,100,51,36143) (1,100,126,1).9809734-(SEP00141CAA4C10:
<br><a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=<br>16858962 clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28<br>fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28
fac.l0 fac.fid28<br>fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat<br>rDestCdpn unMRDestCdpn rDestName<br>07:49:13.881| SdlSig CcDisconnReq overlap_sending2 StationCdpc<br>(1,100,124,45140) StationD(1,100,125,6) (1,100,126,1).9809734-
<br>(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0,<br>LZP: 0 DBP: 0]CI= 16858962 clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0<br>c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28
fac.l0 fac.fid28<br>fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart<br>rDestPat rDestCdpn unMRDestCdpn rDestName<br>07:49:13.881| SdlSig StationOutputStopTone restart0 StationD<br>(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-
<br>(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 3, LP: 0, VLP: 0,<br>LZP: 0 DBP: 0]CI=16858962 Line=2<br>07:49:13.881| SdlSig StationOutputStartTone restart0 StationD<br>(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-
<br>(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 2, LP: 0, VLP: 0,<br>LZP: 0 DBP: 0]Tone=ReorderTone Direction=0 Line=2 CI=16858962<br>07:49:13.881| SdlSig StationOutputSelectSoftKeys restart0 StationD
<br>(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-<br>(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 1, LP: 0, VLP: 0,<br>LZP: 0 DBP: 0]Line=2 CI=16858962 SKIndex=8 Mask=fffeffff
<br>07:49:13.881| SdlSig DSetCallState restart0 StationD(1,100,125,6)<br>StationCdpc(1,100,124,45140) (1,100,126,1).9809734-(SEP00141CAA4C10:<br><a href="http://10.7.10.12">10.7.10.12</a>)| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]
<br>CallState = disconnect_indication12<br>07:49:13.881| SdlSig DbCdrReq wait EnvProcessCdr(1,100,8,1) Cdcc<br>(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10: <a href="http://10.7.10.12">10.7.10.12</a>)|<br>[NP - PQ: 0]
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