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<p class=MsoNormal>I have a call showing that it has been in the queue for 56
minutes and counting. Other calls are coming in and being handled, but
this one is still there. Is there a way to get it out of the queue or to
pass it on to an agent? There are agents available. This has
happened a few times recently – is there any reason that this is
happening?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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