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<p class=MsoNormal><span style='color:#1F497D'>It’s either a bug or (most
likely) a bad script. The only way to clear it out is to restart the engine.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jerri Robbins<br>
<b>Sent:</b> Monday, March 26, 2007 1:30 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CRS - Contact stuck in queue<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a call showing that it has been in the queue for 56
minutes and counting. Other calls are coming in and being handled, but
this one is still there. Is there a way to get it out of the queue or to
pass it on to an agent? There are agents available. This has
happened a few times recently – is there any reason that this is happening?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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