We ended up switch the access code to 8 to cut down on false dials but 20 to 30 911 calls a month for only 100 users seems extreme. Do you have anyone using the dial from outlook plugin? I've had situations where a customer deploys it and an employee configures dialing rules incorrectly causing a bunch of 911 calls. You may also want to do a CDR search for 911 calls and see if the bulk of them are coming from the same source.
<br><br><div><span class="gmail_quote">On 3/30/07, <b class="gmail_sendername">Jerri Robbins</b> <<a href="mailto:jrobbins@mercurypay.com">jrobbins@mercurypay.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">We were having similar problems with 911 calls with 9 as the
access code. With only 100 employees we were experiencing between 20 and
30 911 false calls a month. We switched to access code 8 about a year ago
and have had 3 since then. </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><i><span style="color: purple;">Jerri</span></i><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Friday, March 30, 2007 7:17 AM<br>
<b>To:</b> Miller, Steve<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Quick Question About 911 Policy - Please
Respond -Quick Response</span></p>
</div><div><span class="e" id="q_111a30d91c8ac496_1">
<p> </p>
<p style="margin-bottom: 12pt;">Illinois law says that anyone
visiting the site should be able to pick up a phone (without knowing the access
code) and get emergency assistance...<br>
<br>
To be honest, creating both patterns is just a good idea... (do you want
to be responsible because you didn't?) <br>
<br>
However, I would recommend changing your access code to 7 or 8 to ensure you
don't get a lot of misdialed 911 calls...<br>
<br>
<br>
Jonathan</p>
<div>
<p><span>On 3/29/07, <b>Miller, Steve</b> <<a href="mailto:MillerS@dicksteinshapiro.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">MillerS@dicksteinshapiro.com</a>>
wrote:</span></p>
<div>
<p><span style="font-size: 10pt; color: blue;">We currently program our Call Manager to dial 911 as well as (9)
911. Is there anything legal that forces us to do so? We've had 100
false 911 calls over the past 3 months and I would like to restrict 911 and
force everyone to call (9) 911 using the access code as they would for any
other outside number. Opinions? Legal facts? Please let me
know!</span></p>
<div>
<p> </p>
</div>
<p><span style="font-size: 10pt; color: blue;">Steve
Miller<br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370 Fax (202)-330-5607<br>
</span><a href="mailto:millers@dicksteinshapiro.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><span style="font-size: 10pt;">millers@dicksteinshapiro.com
</span></a></p>
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