<div>What? I didnt call 911 by accident, your cdr records are certainly wrong! (never mind the callmanager traces showing the keys being pressed)</div>
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<div>Getting people here to stay on the line and explain (admit) that they misdialed and there is no emergency has been a struggle =\<br><br> </div>
<div><span class="gmail_quote">On 3/30/07, <b class="gmail_sendername">Jason Burwell</b> <<a href="mailto:BurwellJ@firstcharter.com">BurwellJ@firstcharter.com</a>> wrote:</span>
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We just tell people to stay on the line and explain that it was an accidental call if they do dial 911- this prevents police response. If someone keeps dialing 911 the manager steps in. It seems to work OK for us and better than me having to change 500 route patterns!
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Jason T. Burwell</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Infrastructure/Telecommunications</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">First Charter Bank</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">10200 David Taylor Drive</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Charlotte</span></font><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
, NC 28262</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">ph-704-688-4664</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">fax-704-688-4901</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.firstcharter.com/" target="_blank">www.firstcharter.com
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<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">
On Behalf Of </span></b>Kris Seraphine<span class="q"><br><b><span style="FONT-WEIGHT: bold">Sent:</span></b> Friday, March 30, 2007 10:09 AM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Jerri Robbins<br></span>
<div><span class="e" id="q_111a41d1898bc7fa_2"><b><span style="FONT-WEIGHT: bold">Cc:</span></b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net
</a><br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response</span></div></span></font>
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<p style="MARGIN-BOTTOM: 12pt"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">We ended up switch the access code to 8 to cut down on false dials but 20 to 30 911 calls a month for only 100 users seems extreme. Do you have anyone using the dial from outlook plugin? I've had situations where a customer deploys it and an employee configures dialing rules incorrectly causing a bunch of 911 calls. You may also want to do a CDR search for 911 calls and see if the bulk of them are coming from the same source.
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<p><span><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">On 3/30/07, <b><span style="FONT-WEIGHT: bold">Jerri Robbins</span></b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jrobbins@mercurypay.com" target="_blank">
jrobbins@mercurypay.com</a>> wrote:</span></font></span></p>
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<p><font face="Times New Roman" color="#1f497d" size="2"><span style="FONT-SIZE: 11pt; COLOR: #1f497d">We were having similar problems with 911 calls with 9 as the access code. With only 100 employees we were experiencing between 20 and 30 911 false calls a month. We switched to access code 8 about a year ago and have had 3 since then.
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<p><i><font face="Times New Roman" color="purple" size="3"><span style="FONT-SIZE: 12pt; COLOR: purple; FONT-STYLE: italic">Jerri</span></font></i></p>
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<p><b><font face="Times New Roman" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">From:</span></font></b><font size="2"><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"> cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">
On Behalf Of </span></b>Jonathan Charles<br><b><span style="FONT-WEIGHT: bold">Sent:</span></b> Friday, March 30, 2007 7:17 AM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Miller, Steve<br><b><span style="FONT-WEIGHT: bold">
Cc:</span></b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [cisco-voip] Quick Question About 911 Policy - Please Respond -Quick Response
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<p style="MARGIN-BOTTOM: 12pt"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Illinois</span></font> law says that anyone visiting the site should be able to pick up a phone (without knowing the access code) and get emergency assistance...
<br><br>To be honest, creating both patterns is just a good idea... (do you want to be responsible because you didn't?) <br><br>However, I would recommend changing your access code to 7 or 8 to ensure you don't get a lot of misdialed 911 calls...
<br><br><br>Jonathan</p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">On 3/29/07, <b><span style="FONT-WEIGHT: bold">Miller, Steve</span></b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:MillerS@dicksteinshapiro.com" target="_blank">
MillerS@dicksteinshapiro.com</a>> wrote:</span></font></p>
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<p><font face="Times New Roman" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue">We currently program our Call Manager to dial 911 as well as (9) 911. Is there anything legal that forces us to do so? We've had 100 false 911 calls over the past 3 months and I would like to restrict 911 and force everyone to call (9) 911 using the access code as they would for any other outside number. Opinions? Legal facts? Please let me know!
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<p><font face="Times New Roman" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue">Steve Miller<br>Telecom Engineer<br>Dickstein Shapiro LLP<br>1825 Eye Street NW | Washington, DC 20006<br>Tel (202) 420-3370 Fax (202)-330-5607
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