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<DIV dir=ltr align=left><SPAN class=629261214-30032007><FONT face=Arial
color=#0000ff size=2>That's good thinking. Of the 100 calls in 3 months,
there were 57 different users who dialed 911 and the ones who did it more
than once, usually did it one call after another and then corrected their
mistake. Was it difficult to change the access code?</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P align=left><FONT face=Arial color=#0000ff size=2>Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></FONT><A
href="mailto:millers@dicksteinshapiro.com"><FONT face=Arial
size=2>millers@dicksteinshapiro.com</FONT></A><FONT face=Arial color=#0000ff
size=2> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Kris
Seraphine<BR><B>Sent:</B> Friday, March 30, 2007 10:09 AM<BR><B>To:</B> Jerri
Robbins<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Quick Question About 911 Policy - Please Respond -Quick
Response<BR></FONT><BR></DIV>
<DIV></DIV>We ended up switch the access code to 8 to cut down on false dials
but 20 to 30 911 calls a month for only 100 users seems extreme. Do
you have anyone using the dial from outlook plugin? I've had
situations where a customer deploys it and an employee configures dialing rules
incorrectly causing a bunch of 911 calls. You may also want to do a CDR
search for 911 calls and see if the bulk of them are coming from the same
source. <BR><BR>
<DIV><SPAN class=gmail_quote>On 3/30/07, <B class=gmail_sendername>Jerri
Robbins</B> <<A
href="mailto:jrobbins@mercurypay.com">jrobbins@mercurypay.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV lang=EN-US vlink="purple" link="blue">
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">We were having similar
problems with 911 calls with 9 as the access code. With only 100
employees we were experiencing between 20 and 30 911 false calls a
month. We switched to access code 8 about a year ago and have had 3
since then. </SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></SPAN> </P>
<P><I><SPAN style="COLOR: purple">Jerri</SPAN></I><SPAN
style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></SPAN></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: rgb(181,196,223) 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank>
cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Jonathan
Charles<BR><B>Sent:</B> Friday, March 30, 2007 7:17 AM<BR><B>To:</B> Miller,
Steve<BR><B>Cc:</B> <A onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> Re:
[cisco-voip] Quick Question About 911 Policy - Please Respond -Quick
Response</SPAN></P></DIV>
<DIV><SPAN class=e id=q_111a30d91c8ac496_1>
<P> </P>
<P style="MARGIN-BOTTOM: 12pt">Illinois law says that anyone visiting the site
should be able to pick up a phone (without knowing the access code) and get
emergency assistance...<BR><BR>To be honest, creating both patterns is
just a good idea... (do you want to be responsible because you didn't?)
<BR><BR>However, I would recommend changing your access code to 7 or 8 to
ensure you don't get a lot of misdialed 911 calls...<BR><BR><BR>Jonathan</P>
<DIV>
<P><SPAN>On 3/29/07, <B>Miller, Steve</B> <<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:MillerS@dicksteinshapiro.com"
target=_blank>MillerS@dicksteinshapiro.com</A>> wrote:</SPAN></P>
<DIV>
<P><SPAN style="FONT-SIZE: 10pt; COLOR: blue">We currently program our Call
Manager to dial 911 as well as (9) 911. Is there anything legal that
forces us to do so? We've had 100 false 911 calls over the past 3 months
and I would like to restrict 911 and force everyone to call (9) 911 using the
access code as they would for any other outside number. Opinions?
Legal facts? Please let me know!</SPAN></P>
<DIV>
<P> </P></DIV>
<P><SPAN style="FONT-SIZE: 10pt; COLOR: blue">Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></SPAN><A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:millers@dicksteinshapiro.com" target=_blank><SPAN
style="FONT-SIZE: 10pt">millers@dicksteinshapiro.com </SPAN></A></P><PRE>--------------------------------------------------------<BR>
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clear=all><BR>-- <BR>kris seraphine
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