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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We just tell people to stay on the line
and explain that it was an accidental call if they do dial 911- this prevents
police response. If someone keeps dialing 911 the manager steps in. It seems to
work OK for us and better than me having to change 500 route patterns!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jason T. Burwell</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Infrastructure/Telecommunications</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>First Charter Bank</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=2
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color:navy'>10200 David Taylor Drive</span></font></st1:address></st1:Street><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Charlotte</span></font></st1:City><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>, <st1:State
w:st="on">NC</st1:State> <st1:PostalCode w:st="on">28262</st1:PostalCode></span></font></st1:place><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>ph-704-688-4664</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fax-704-688-4901</span></font><font
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>www.firstcharter.com</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Kris Seraphine<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 30, 2007 10:09
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Jerri Robbins<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Quick
Question About 911 Policy - Please Respond-Quick Response</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>We ended up switch the
access code to 8 to cut down on false dials but 20 to 30 911 calls a month for
only 100 users seems extreme. Do you have anyone using the
dial from outlook plugin? I've had situations where a customer deploys it
and an employee configures dialing rules incorrectly causing a bunch of 911
calls. You may also want to do a CDR search for 911 calls and see if the
bulk of them are coming from the same source. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 3/30/07, <b><span style='font-weight:bold'>Jerri
Robbins</span></b> <<a href="mailto:jrobbins@mercurypay.com">jrobbins@mercurypay.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>We were having similar problems with 911 calls with 9 as
the access code. With only 100 employees we were experiencing between 20
and 30 911 false calls a month. We switched to access code 8 about a year
ago and have had 3 since then. </span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p><i><font size=3 color=purple face="Times New Roman"><span style='font-size:
12.0pt;color:purple;font-style:italic'>Jerri</span></font></i><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a>] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 30, 2007 7:17
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Miller, Steve<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Quick
Question About 911 Policy - Please Respond -Quick Response</span></font><o:p></o:p></p>
</div>
<div><span id="q_111a30d91c8ac496_1">
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><st1:State w:st="on"><st1:place w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Illinois</span></font></st1:place></st1:State>
law says that anyone visiting the site should be able to pick up a phone
(without knowing the access code) and get emergency assistance...<br>
<br>
To be honest, creating both patterns is just a good idea... (do you want
to be responsible because you didn't?) <br>
<br>
However, I would recommend changing your access code to 7 or 8 to ensure you
don't get a lot of misdialed 911 calls...<br>
<br>
<br>
Jonathan<o:p></o:p></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
3/29/07, <b><span style='font-weight:bold'>Miller, Steve</span></b> <<a
href="mailto:MillerS@dicksteinshapiro.com" target="_blank">MillerS@dicksteinshapiro.com</a>>
wrote:<o:p></o:p></span></font></p>
<div>
<p><font size=2 color=blue face="Times New Roman"><span style='font-size:10.0pt;
color:blue'>We currently program our Call Manager to dial 911 as well as (9)
911. Is there anything legal that forces us to do so? We've had 100
false 911 calls over the past 3 months and I would like to restrict 911 and
force everyone to call (9) 911 using the access code as they would for any
other outside number. Opinions? Legal facts? Please let me
know!</span></font><o:p></o:p></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<p><font size=2 color=blue face="Times New Roman"><span style='font-size:10.0pt;
color:blue'>Steve Miller<br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
<st1:Street w:st="on"><st1:address w:st="on">1825 Eye Street NW</st1:address></st1:Street>
| <st1:place w:st="on"><st1:City w:st="on">Washington</st1:City>, <st1:State
w:st="on">DC</st1:State> <st1:PostalCode w:st="on">20006</st1:PostalCode></st1:place><br>
Tel (202) 420-3370 Fax (202)-330-5607<br>
</span></font><a href="mailto:millers@dicksteinshapiro.com" target="_blank"><font
size=2><span style='font-size:10.0pt'>millers@dicksteinshapiro.com </span></font></a><o:p></o:p></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>--------------------------------------------------------<br>
<br>
<o:p></o:p></span></font></pre><pre><font size=2 face="Courier New"><span
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size=2 face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre><font
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size=2 face="Courier New"><span style='font-size:10.0pt'>==============================================================================<o:p></o:p></span></font></pre></div>
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<br>
-- <br>
kris seraphine <o:p></o:p></span></font></p>
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