Thanks Ahmed, i'll dig up the CDR and look for that field<br><br>
<div><span class="gmail_quote">On 3/30/07, <b class="gmail_sendername">Ahmed Elnagar</b> <<a href="mailto:aelnagar@act-eg.com">aelnagar@act-eg.com</a>> wrote:</span>
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<div dir="ltr"><font face="Arial" size="2">I had a similar Problem but not realted to IPCC at all. I have a PSTN gateway softswich system (PGW). I can give u some clues. try to know which party is closing the call by looking at the dest_cause and orig_cause of the CDR of the call @ CM and see what that cause means. my problem was that I had a server (involved in call processing) that have 2 network interfaces and they was not configured correctly to run with each other, so the call drop disappers when I remove one of the cables. I know maybe my case is a differenet one but just wanted to help.
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<div style="MARGIN: auto 0in"><span style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma">Thanks and Best Regards<br><b><br>Ahmed A. Elnagar<br></b>Network Field Engineer</span></div>
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<div style="MARGIN: auto 0in"><span lang="ES" style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma">Advanced Computer Technology (ACT)<br>16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt <br>Postal Code:12411 Cairo Egypt
<br></span><span style="FONT-SIZE: 6pt; COLOR: #003366; FONT-FAMILY: Tahoma"><br></span><span><b><span lang="ES" style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma">Mob</span></b></span><b><span style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma">
:</span></b><span style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma"> +2010-2833868</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Tahoma"><br></span><b><span lang="ES" style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma">
Website</span></b><b><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Tahoma">: </span></b><span lang="ES" style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: Tahoma"><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.act-eg.com/" target="_blank">
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aelnagar@act-eg.com</a></span></div></font></div></div>
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<font face="Tahoma" size="2"><b>From:</b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> on behalf of Ed Leatherman
<br><b>Sent:</b> Thu 29-Mar-07 11:24 PM<br><b>To:</b> ciscovoip<br><b>Subject:</b> [cisco-voip] Trying to track down a dropped call...<br></font><br> </div>
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<div>Had a call center agent call in a report on a dropped call.. trying to determine what happened to cause it to drop.<br><br>Since this has IPCC involved, I have less of a clue as to whats going on than normal. The first messages that I see in the trace file when the call dropped are:
<br>03/28/2007 15:45:14.823 CCM|StationD(226): StationCtiD - CtiLineCallDisconnectReq LH=5<br>03/28/2007 15:45:14.823 CCM|StationD(226): StationCtiD - CtiLineCallDisconnectReq LH=5<br>03/28/2007 15:45:14.823 CCM|StationD(226): StationCtiD - StationOnHook
<br>03/28/2007 15:45:14.823 CCM|StationD(226): StationCtiD - StationOnHook<br>This seems to tell me that either callmanager or ipcc is tearing down the call rather than the agent bumping a button or something... or perhaps the user is doing it via CAD somehow and doesnt know it. I don't see any reset messages in callmanager for that phone to have lost connectivity.
<br><br>Then some lines down, <br clear="all">03/28/2007 15:45:14.823 CCM|StationD: (0000226) StopTone.<br>03/28/2007 15:45:14.823 CCM|StationD: (0000226) SetLamp mode=1, stim=9 stimInst=1.<br>the the other normal stuff i've seen before when a call shuts down, closes channel, stops transmission,etc.
<br>Further down it closes out the gateway connection, the PRI message indicates normal call clearing, and it looks like callmanager is closing the MGCP connection.<br><br>Does anyone know if there is some place to look for the cause in an IPCC express log? I looked through the MIVR log but nothing jumped out at me.. but i'm not sure what to look for either.
<br><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations </div></span></div></div></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer
<br>West Virginia University<br>Telecommunications and Network Operations