In 4.0, a supervisor MUST login to the agent desktop prior to logging in as a supervisor, so I am not sure how they could log in to just the supervisor desktop...<br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 4/4/07,
<b class="gmail_sendername">Rasim Duric</b> <<a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="font-size: 10pt; color: blue;">In the IPCCX 4.0(x) a supervisor user will take one license, a
supervisor might take another license if logging also as an agent, and a historical
reporting session will take one license.</span></p>
<p><span style="font-size: 10pt; color: blue;"> </span></p>
<p><span style="font-size: 10pt; color: blue;">To find out how many licenses you have assigned for HR, go to the System
Parameters in the Appadmin. I think, you can modify this number if you go to the
Tools -> Historical Report Configuration -> Max DB Connections for Report
Client Sessions. </span></p>
<p><span style="font-size: 10pt; color: blue;"> </span></p>
<p><span style="font-size: 10pt; color: blue;"> </span></p>
<p><span style="font-size: 10pt; color: blue;">Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
<a href="mailto:rduric@uoguelph.ca" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">rduric@uoguelph.ca</a></span><span style="font-size: 10pt; color: blue;"></span></p>
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<p style="margin-left: 0.5in;"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jerri Robbins<br>
<b>Sent:</b> Wednesday, April 04, 2007 2:22 PM<span class="q"><br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] IPCC HR licensing questions</span></span></p>
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<p style="margin-left: 0.5in;"> </p><div><span class="e" id="q_111be09128ca6921_3">
<p style="margin-left: 0.5in;">Can someone explain how the HR
licensing works? I have 80 licenses right now and I had the understanding
that it was for concurrent users logged in only. However, over the last
few days my users have been getting "Max licenses exceeded…"
messages and aren't able to login to the agent desktop. If a user
is also a supervisor, does that take 2 licenses or just 1? Right now I
have 62 desktop agents and 6 supervisors logged in and I have users getting the
max license error. Any suggestions??</p>
<p style="margin-left: 0.5in;"> </p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">Thank you,</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 12pt;"> </span></p>
<p style="margin-left: 0.5in;"><b><span style="font-size: 13.5pt; color: rgb(0, 64, 64);">Jerri Robbins</span></b><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">IT Department</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">Mercury Payment Systems</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">10 Burnett Ct., Suite 300</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">Durango CO 81301</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">970-385-3461</span><span style="font-size: 12pt;"></span></p>
<p style="margin-left: 0.5in;"><span style="font-size: 10pt;">970-385-2735 (fax)</span></p>
</span></div></div>
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