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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>In my case I have 5 in both places. I set this up during the
installation.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Times New Roman","serif";
color:blue'>Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
rduric@uoguelph.ca</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Jerri Robbins
[mailto:jrobbins@mercurypay.com] <br>
<b>Sent:</b> Wednesday, April 04, 2007 3:30 PM<br>
<b>To:</b> Rasim Duric; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] IPCC HR licensing questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'>My HR
licenses are 80. My Max DB Connection for Report Client Sessions is
5. Doesn’t correlate at all.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:12.0pt;
font-family:"Baskerville Old Face","serif";color:purple'>Jerri</span></i><span
style='color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Rasim Duric [mailto:rduric@uoguelph.ca] <br>
<b>Sent:</b> Wednesday, April 04, 2007 1:17 PM<br>
<b>To:</b> Jerri Robbins; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] IPCC HR licensing questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'>In the IPCCX 4.0(x) a supervisor
user will take one license, a supervisor might take another license if logging
also as an agent, and a historical reporting session will take one license.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'>To find out how many licenses
you have assigned for HR, go to the System Parameters in the Appadmin. I think,
you can modify this number if you go to the Tools -> Historical Report
Configuration -> Max DB Connections for Report Client Sessions. <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Times New Roman","serif";color:blue'>Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
rduric@uoguelph.ca</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:1.0in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jerri Robbins<br>
<b>Sent:</b> Wednesday, April 04, 2007 2:22 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IPCC HR licensing questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:1.0in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:1.0in'>Can someone explain how the HR
licensing works? I have 80 licenses right now and I had the understanding
that it was for concurrent users logged in only. However, over the last
few days my users have been getting “Max licenses exceeded…”
messages and aren’t able to login to the agent desktop. If a user
is also a supervisor, does that take 2 licenses or just 1? Right now I
have 62 desktop agents and 6 supervisors logged in and I have users getting the
max license error. Any suggestions??<o:p></o:p></p>
<p class=MsoNormal style='margin-left:1.0in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Thank you,</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><b><span style='font-size:13.5pt;
font-family:"Bradley Hand ITC";color:#004040'>Jerri Robbins</span></b><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>IT Department</span><span style='font-size:
12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Mercury Payment Systems</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>10 Burnett Ct., Suite 300</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Durango CO 81301</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>970-385-3461</span><span style='font-size:
12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>970-385-2735 (fax)</span><o:p></o:p></p>
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