<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.gmailquote
{mso-style-name:gmail_quote;}
span.q
{mso-style-name:q;}
span.e
{mso-style-name:e;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Verdana","sans-serif";
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>A supervisor MUST login to the agent desktop prior to logging in as
a supervisor ONLY if he/she needs to barge-in and/or intercept functionality. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
rduric@uoguelph.ca</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Jonathan Charles [mailto:jonvoip@gmail.com]
<br>
<b>Sent:</b> Wednesday, April 04, 2007 6:17 PM<br>
<b>To:</b> Rasim Duric<br>
<b>Cc:</b> Jerri Robbins; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC HR licensing questions<o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'>In 4.0, a supervisor MUST login to the agent desktop
prior to logging in as a supervisor, so I am not sure how they could log in to
just the supervisor desktop...<br>
<br>
<br>
Jonathan<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span class=gmailquote>On 4/4/07, <b>Rasim
Duric</b> <<a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a>>
wrote:</span><o:p></o:p></p>
<div>
<div>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'>In the
IPCCX 4.0(x) a supervisor user will take one license, a supervisor might take
another license if logging also as an agent, and a historical reporting session
will take one license.</span><o:p></o:p></p>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'> </span><o:p></o:p></p>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'>To find
out how many licenses you have assigned for HR, go to the System Parameters in
the Appadmin. I think, you can modify this number if you go to the Tools ->
Historical Report Configuration -> Max DB Connections for Report Client
Sessions. </span><o:p></o:p></p>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'> </span><o:p></o:p></p>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'> </span><o:p></o:p></p>
<p style='margin-left:.5in'><span style='font-size:10.0pt;color:blue'>Rasim
Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
<a href="mailto:rduric@uoguelph.ca" target="_blank">rduric@uoguelph.ca</a></span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p style='margin-left:1.0in'><b><span style='font-size:10.0pt'>From:</span></b><span
style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jerri Robbins<br>
<b>Sent:</b> Wednesday, April 04, 2007 2:22 PM<br>
<span class=q><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a></span><br>
<span class=q><b>Subject:</b> [cisco-voip] IPCC HR licensing questions</span></span><o:p></o:p></p>
</div>
</div>
<p style='margin-left:1.0in'> <o:p></o:p></p>
<div>
<p style='margin-left:1.0in'>Can someone explain how the HR licensing
works? I have 80 licenses right now and I had the understanding that it
was for concurrent users logged in only. However, over the last few days
my users have been getting "Max licenses exceeded…" messages
and aren't able to login to the agent desktop. If a user is also a
supervisor, does that take 2 licenses or just 1? Right now I have 62
desktop agents and 6 supervisors logged in and I have users getting the max license
error. Any suggestions??<o:p></o:p></p>
<p style='margin-left:1.0in'> <o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>Thank you,</span><o:p></o:p></p>
<p style='margin-left:1.0in'> <o:p></o:p></p>
<p style='margin-left:1.0in'><b><span style='font-size:13.5pt;color:#004040'>Jerri
Robbins</span></b><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>IT Department</span><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>Mercury Payment
Systems</span><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>10 Burnett Ct.,
Suite 300</span><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>Durango CO 81301</span><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>970-385-3461</span><o:p></o:p></p>
<p style='margin-left:1.0in'><span style='font-size:10.0pt'>970-385-2735 (fax)</span><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
</div>
</body>
</html>