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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am relatively new to IPCC 4.0, and have created a script
for use by our help desk. It is a basic queue script which starts by playing a
file which says, “Thank you for calling the OTC help desk…” It
then either transfers callers to an available agent or puts them in the queue.
This would be the normal greeting, but during outages, it would be nice if the
helpdesk could re-record this to say, “Thank you for calling the help
desk, we are currently experiencing trouble with system X…”, then
when the crisis is over easily change it back (sort of like alternate greetings
in Unity). I can’t figure out have to do this, does anyone have any
suggestions?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>W. Brian Duncan</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Coordinator of Telecommunications</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Ozarks</span></font></st1:PlaceName><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <st1:PlaceName
w:st="on">Technical</st1:PlaceName> <st1:PlaceType w:st="on">Community College</st1:PlaceType></span></font></st1:place><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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