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<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT>Thanks Ryan,</DIV>
<DIV dir=ltr> </DIV>
<DIV dir=ltr>We are working with a product called LightLink, pretty slick works
well. Thanks for the tip I will look for that field tomorrow.</DIV>
<DIV dir=ltr> </DIV>
<DIV dir=ltr>Ryno<BR></DIV>
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<DIV dir=ltr><FONT face=Tahoma size=2><B>From:</B> Ryan LaTorre (rylatorr)
[mailto:rylatorr@cisco.com]<BR><B>Sent:</B> Mon 4/16/2007 5:27 PM<BR><B>To:</B>
Ryan O'Connell; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip]
Real Time wait time to Wallboard<BR></FONT><BR></DIV></DIV>
<DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Hi Ryan,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>It sounds like the stat you're pulling is
"convLongestWaitDuration". I believe the one you're looking for is
"convOldestContact" which is the length of time the oldest contact has been
waiting in a given CSQ. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Out of curiosity, what type of wallboard are you working
with?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Hope that helps,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Ryan</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Ryan
O'Connell<BR><B>Sent:</B> Monday, April 16, 2007 6:19 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Real Time wait time
to Wallboard<BR></FONT><BR></DIV>
<DIV></DIV>Hello all,<BR><BR>We are using a Wallboard with UCCX 4.5, we are
trying to figure out <BR>how to show the how long calls have been waiting in a
specific Q. <BR>Right now it seems to show a statistic of the "over all" average
wait <BR>time in a CSQ for a "the day" so for example if the first call that
<BR>came in waited 2 min's that stat would show 2 min's all day even if
<BR>calls are being answered without waiting in Queue for the rest of the
<BR>day. I guess what we are looking for a is a field that show real time
<BR>wait time for individual CSQ's. <BR><BR>Ryan
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