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<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body>Hello all,<BR><BR>We are using a Wallboard with UCCX
4.5, we are trying to figure out <BR>how to show the how long calls have been
waiting in a specific Q. <BR>Right now it seems to show a statistic of the "over
all" average wait <BR>time in a CSQ for a "the day" so for example if the first
call that <BR>came in waited 2 min's that stat would show 2 min's all day even
if <BR>calls are being answered without waiting in Queue for the rest of the
<BR>day. I guess what we are looking for a is a field that show real time
<BR>wait time for individual CSQ's. <BR><BR>Ryan
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