<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<STYLE type=text/css>DIV {
MARGIN: 0px
}
</STYLE>
<META content="MSHTML 6.00.2900.3059" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Hi Ryan,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>It sounds like the stat you're pulling is
"convLongestWaitDuration". I believe the one you're looking for is
"convOldestContact" which is the length of time the oldest contact has been
waiting in a given CSQ. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Out of curiosity, what type of wallboard are you working
with?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Hope that helps,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=594371423-16042007><FONT face=Arial
color=#0000ff size=2>Ryan</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Ryan
O'Connell<BR><B>Sent:</B> Monday, April 16, 2007 6:19 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Real Time wait time
to Wallboard<BR></FONT><BR></DIV>
<DIV></DIV>Hello all,<BR><BR>We are using a Wallboard with UCCX 4.5, we are
trying to figure out <BR>how to show the how long calls have been waiting in a
specific Q. <BR>Right now it seems to show a statistic of the "over all" average
wait <BR>time in a CSQ for a "the day" so for example if the first call that
<BR>came in waited 2 min's that stat would show 2 min's all day even if
<BR>calls are being answered without waiting in Queue for the rest of the
<BR>day. I guess what we are looking for a is a field that show real time
<BR>wait time for individual CSQ's. <BR><BR>Ryan
<P><FONT face=Arial size=1>
<HR>
Privileged/Confidential Information may be contained in this message.
Disclosure to any person other than the named recipient is unauthorized.
If you are not the intended recipient, please delete all copies of this
information and kindly notify the sender by reply email. Opinions,
conclusions and other information in this message that do not relate to the
official business of UNIS LUMIN Inc. shall be understood as neither given nor
endorsed by it. UNIS LUMIN Inc. and any of its subsidiaries reserve the
right to monitor all e-mail communications through its networks. Thank
you.</FONT>
<P></P></BODY></HTML>