I think the scripting only does time of day in the server timezone. Could you use skills based routing with a CSQ for each time zone and assign calls to CSQ's based on the time of day? Agents could have a skill setting for csq's in timeperiods where they are working. Is that what you are looking at doing?
<br><br>Seems like it would be complicated but I don't know how else to do it.<br><br><div><span class="gmail_quote">On 4/23/07, <b class="gmail_sendername">Mike Lo</b> <<a href="mailto:milkchai71@gmail.com">milkchai71@gmail.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>
<div>
<div>Hi all,</div>
<div> </div>
<div>We're using IPCCX 4.0(5) with enhancement edition. Now, we're planning to deploy a simple call centre over Asia countries. The call flow includes time-of-day control and holiday table. Since the physical server of IPCCX is located in HK, so how the script can cater for different time zone? Does anyone get the sample script for study?
</div>
<div> </div>
<div>Cheers,</div><span>
<div>Mike</div></span></div></div><br style="font-size: 8px;" clear="all">
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