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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This kind of functionality is not inherent in the IPCC Express
product. If you are truly looking for a global solution, you really should
look at IPCC Enterprise.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What you can do:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ed is on the right track here with setting time of day routing
for each time zone. However, you will have to manually adjust for any US time
zones twice a year, unless you do some crafty java steps to determine when DST
turns on and off. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>My 2 cents…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Matt<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Tuesday, April 24, 2007 8:23 AM<br>
<b>To:</b> Mike Lo<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX Script<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I think the scripting only does
time of day in the server timezone. Could you use skills based routing with a
CSQ for each time zone and assign calls to CSQ's based on the time of day?
Agents could have a skill setting for csq's in timeperiods where they are
working. Is that what you are looking at doing? <br>
<br>
Seems like it would be complicated but I don't know how else to do it.<o:p></o:p></p>
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<p class=MsoNormal><span class=gmailquote>On 4/23/07, <b>Mike Lo</b> <<a
href="mailto:milkchai71@gmail.com">milkchai71@gmail.com </a>> wrote:</span><o:p></o:p></p>
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<p class=MsoNormal>Hi all,<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>We're using IPCCX 4.0(5) with enhancement edition. Now,
we're planning to deploy a simple call centre over Asia countries. The call
flow includes time-of-day control and holiday table. Since the physical server
of IPCCX is located in HK, so how the script can cater for different time zone?
Does anyone get the sample script for study? <o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Cheers,<o:p></o:p></p>
</div>
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<p class=MsoNormal>Mike<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:6.0pt'><br
clear=all>
</span><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations <o:p></o:p></p>
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