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<DIV dir=ltr align=left><SPAN class=841113115-24042007><FONT face=Arial
color=#0000ff size=2>I don't have access to the script, but we have done this
using lookups to a XML file. Calls for a CSQ look at the server time then
+ or - hours to match the local time zone.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Matt Slaga
(US)<BR><B>Sent:</B> Tuesday, April 24, 2007 8:07 AM<BR><B>To:</B> Ed
Leatherman; Mike Lo<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] IPCCX Script<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">This
kind of functionality is not inherent in the IPCC Express product. If you
are truly looking for a global solution, you really should look at IPCC
Enterprise.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">What
you can do:<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Ed
is on the right track here with setting time of day routing for each time
zone. However, you will have to manually adjust for any US time zones
twice a year, unless you do some crafty java steps to determine when DST turns
on and off. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">My
2 cents…<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Matt<o:p></o:p></SPAN></P>
<P class=MsoNormal><A name=_MailEndCompose><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></A></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Ed Leatherman<BR><B>Sent:</B> Tuesday, April 24, 2007 8:23
AM<BR><B>To:</B> Mike Lo<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] IPCCX
Script<o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">I think the scripting only does
time of day in the server timezone. Could you use skills based routing with a
CSQ for each time zone and assign calls to CSQ's based on the time of day?
Agents could have a skill setting for csq's in timeperiods where they are
working. Is that what you are looking at doing? <BR><BR>Seems like it would be
complicated but I don't know how else to do it.<o:p></o:p></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote>On 4/23/07, <B>Mike Lo</B> <<A
href="mailto:milkchai71@gmail.com">milkchai71@gmail.com </A>>
wrote:</SPAN><o:p></o:p></P>
<DIV>
<DIV>
<DIV>
<P class=MsoNormal>Hi all,<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>We're using IPCCX 4.0(5) with enhancement edition. Now, we're
planning to deploy a simple call centre over Asia countries. The call flow
includes time-of-day control and holiday table. Since the physical server of
IPCCX is located in HK, so how the script can cater for different time zone?
Does anyone get the sample script for study? <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Cheers,<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Mike<o:p></o:p></P></DIV></DIV></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><SPAN style="FONT-SIZE: 6pt"><BR
clear=all></SPAN><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><o:p></o:p></P></DIV>
<P class=MsoNormal><BR><BR clear=all><BR>-- <BR>Ed Leatherman<BR>Senior Voice
Engineer<BR>West Virginia University<BR>Telecommunications and Network
Operations <o:p></o:p></P></DIV>
<P>
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