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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>I had the same problem during the migration from 3.5 to 4.0.5 and
this is the document that could help:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00806b136d.shtml<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
rduric@uoguelph.ca</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>James Grace<br>
<b>Sent:</b> Friday, May 11, 2007 11:06 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IPCCX trying to display Customer name in
enterprisedata<o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'>?<o:p></o:p></p>
<div id=idOWAReplyText25197>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>I need to modify the enterprise
data with a new field to display a name base on incoming calls to the
ipccx. </span><o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>ive don't this before in ver 3.5 but its not
working in 4.0.5. so far ive done the following steps </span><o:p></o:p></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'>Goto enterprise data <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Add a field called display
and give it a index number <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Then goto the layout (default) and
add the field to the layout<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Go down to the workflow <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>And make sure the show enterprise
and allow agent to edit enterprise<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>On the script <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>After the select resource set <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>I Change it to select and add the
set enterprise call info step <strong><u># This is where im lost #</u></strong><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>I created a variable (string) with
the name I want "NAME"<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>add the connect step and also added
a goto queue under the fail <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>does anyone have a sample script
for this <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>James Grace <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Systems Engineer<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Adcap Network Systems, Inc.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>6865 Shiloh Road East, Suite 250<o:p></o:p></span></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Alpharetta, GA 30005<o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>office: 678-456-6986<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>direct: 678-456-6761<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'><a
href="mailto:jgrace@adcapnet.com" target="_blank"
title="mailto:rversluis@adcapnet.com">jgrace@adcapnet.com</a><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'><a href="http://www.adcapnet.com/"
target="_blank" title="http://www.adcapnet.com/">www.adcapnet.com</a><o:p></o:p></span></p>
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