<HTML dir=ltr><HEAD><TITLE>RE: [cisco-voip] Changing User Extensions and User Names in theCRSAdministration Pages [bcc][faked-from][html-rem] [mx][html-rem]</TITLE>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>What you need to do is to create a new user and assign that user to ICD with the extension that was used by the old user. You can't rename a user so it will have to be a delete and create procedure.</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>You should also assign the user too the correct skill or resource group in the IPCC end.</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Detailed information for this can be found at:</FONT></DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2><A href="http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs401ag.pdf">http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs401ag.pdf</A></FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Chapter four would have what you are looking for..</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Regards,<BR>Avner Izhar, CCIE #15999(Voice)<BR>Network Learning Inc.<BR><A href="http://www.ccbootcamp.com">www.ccbootcamp.com</A><BR></FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Miller, Steve [mailto:MillerS@DicksteinShapiro.COM]<BR><B>Sent:</B> Mon 5/14/2007 7:36 PM<BR><B>To:</B> Voll, Scott; Avner Izhar; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Changing User Extensions and User Names in theCRSAdministration Pages [bcc][faked-from][html-rem] [mx][html-rem]<BR></FONT><BR></DIV>
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<P><FONT size=2>OK. That's good. Thank you! But, how do you change the name of the<BR>"resource" on the CRS server which is associated with that ICD<BR>extension?<BR><BR><BR>Steve Miller<BR>Telecom Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR>millers@dicksteinshapiro.com <<A href="mailto:millers@dicksteinshapiro.com">mailto:millers@dicksteinshapiro.com</A>> <BR><BR><BR><BR>________________________________<BR><BR>From: Voll, Scott [<A href="mailto:Scott.Voll@wesd.org">mailto:Scott.Voll@wesd.org</A>]<BR>Sent: Monday, May 14, 2007 6:01 PM<BR>To: Miller, Steve; Avner Izhar; cisco-voip@puck.nether.net<BR>Subject: RE: [cisco-voip] Changing User Extensions and User Names in the<BR>CRSAdministration Pages [bcc][faked-from][html-rem]<BR><BR><BR><BR>Yes. Go into ccmadmin --> users --> search for user --> assocate phone<BR>--> you will see set as primary and ICD. Check this box. And click<BR>update.<BR><BR><BR><BR>Scott<BR><BR><BR><BR>________________________________<BR><BR>From: cisco-voip-bounces@puck.nether.net<BR>[<A href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>] On Behalf Of Miller, Steve<BR>Sent: Monday, May 14, 2007 1:15 PM<BR>To: Avner Izhar; cisco-voip@puck.nether.net<BR>Subject: Re: [cisco-voip] Changing User Extensions and User Names in the<BR>CRSAdministration Pages [bcc][faked-from][html-rem]<BR><BR><BR><BR>What is the ICD checkbox? In the Global Directory?<BR><BR><BR><BR>Steve Miller<BR>Telecom Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR>millers@dicksteinshapiro.com <<A href="mailto:millers@dicksteinshapiro.com">mailto:millers@dicksteinshapiro.com</A>> <BR><BR><BR><BR><BR><BR>________________________________<BR><BR>From: Avner Izhar [<A href="mailto:aizhar@ccbootcamp.com">mailto:aizhar@ccbootcamp.com</A>]<BR>Sent: Monday, May 14, 2007 10:54 AM<BR>To: Miller, Steve; cisco-voip@puck.nether.net<BR>Subject: RE: [cisco-voip] Changing User Extensions and User Names in the<BR>CRSAdministration Pages [bcc][faked-from][html-rem]<BR><BR>Guess your talking ipcc here, if so it is coming from the call manager.<BR><BR><BR><BR>Users who are marked with the ICD checkbox will appear on ipcc.<BR><BR><BR><BR>Hope that helps.<BR><BR><BR><BR>Regards,<BR><BR>Avner Izhar, CCIE #15999(Voice)<BR><BR>Network Learning Inc.<BR><BR>www.ccbootcamp.com<BR><BR><BR><BR>________________________________<BR><BR>From: cisco-voip-bounces@puck.nether.net on behalf of Miller, Steve<BR>Sent: Mon 5/14/2007 6:55 AM<BR>To: cisco-voip@puck.nether.net<BR>Subject: [cisco-voip] Changing User Extensions and User Names in the<BR>CRSAdministration Pages [bcc][faked-from][html-rem]<BR><BR>For some reason, I am having a hard time finding the interface that<BR>allows name changes and extension changes for resources. Can anyone<BR>point me in the right direction?<BR><BR><BR>Steve Miller<BR>Telecom Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR>millers@dicksteinshapiro.com <<A href="mailto:millers@dicksteinshapiro.com">mailto:millers@dicksteinshapiro.com</A>><BR><BR><BR><BR>--------------------------------------------------------<BR>This e-mail message and any attached files are confidential and are<BR>intended solely for the use of the addressee(s) named above. This<BR>communication may contain material protected by attorney-client, work<BR>product, or other privileges. If you are not the intended recipient or<BR>person responsible for delivering this confidential communication to the<BR>intended recipient, you have received this communication in error, and<BR>any review, use, dissemination, forwarding, printing, copying, or other<BR>distribution of this e-mail message and any attached files is strictly<BR>prohibited. 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