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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am busy implementing an IPCC express ver 4.x contact
centre. The script is very simple and have a single team, 12 resources, no
skills based routing and one trigger number going to a singe CSQ, one SUP.
Everything is working fine and integrated with call manager 4.2. However, I
have a strange problem with the supervisor desktop not showing the agents in
his team on his PC. I checked he is assigned to the team with all his agents
and so on. He is also designated the supervisor role in the user management.
When I use my own laptop instead of his PC I found that when I log in as the
sup that I can see myself as sup and see agents (only logged in two for a test)
but the agents disappear from the sup desktop again after a short while and occasionally
re- appear (this is on my laptop. This shows that there is already a difference
between my laptop and his PC and I therefore suspect that it is not the IPCC
CRS server config etc / or CCM config. I tried disabling the windows firewall
on his machine, my laptop and also on the agent PCs but it did not make a
difference. While this is happening the CRS is running fine in terms of the
script and also the services in the control centre.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any advice will be appreciated – is it an XP problem?,
Firewall problem? Should we try to re-install the agent and sup desktops after
we disabled the firewalls on the PCs? \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Maybe someone has seen a similar problem. The customer tells
me that the agent and sup PCs are all XP with SP2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Erik Erasmus</span></font></st1:PersonName><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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