<br><font size=2 face="sans-serif">We have a problem with the Supervisor
Desktop and the Team Skills Stats report. The Column labeled "Oldest
in Queue" is supposed to show the amount of calls waiting in queue
and the wait time of the caller to be served next (longest current wait
time). This is only relevant when there are no agents ready to take
the next call. In the screenshot below you will see that I have 2
agents ready to take calls but the "Oldest in Queue" shows 1
caller but no time is incrementing. This just remains there all day
inaccurately. Has anyone seen this or been able to determine a cause?</font>
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<br><img src=cid:_1_046F42D4046F3E700048F663852572E6>
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<br><font size=2 face="sans-serif">Carlos</font>