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<TITLE>Multiple callcenters on IPCC4.0(4)</TITLE>
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<P><FONT SIZE=2 FACE="Arial">I was wondering if it was possible to house two distinct callcenters on a single IPCC 4.0(4) solution. We would like to create a design that would have each call center segregated as much as possible. We already are segregating the centers with different apps, scripts and queues as well as skills. The area where we are still seeing everything overlap is with the recordings. How do we make sure that callcenter 1's supervisor doesn't see the recordings for callcenter 2's agents. Also, from the server perspective all of our recordings end up C:\Program Files\Cisco\Desktop_Audio and we would want to separate those so it hides them from the call center they do not belong to.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Has anyone accomplished this?</FONT>
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<P><FONT SIZE=2 FACE="Arial">Pete Ruttman</FONT>
<BR><FONT SIZE=2 FACE="Arial">Foley & Lardner, LLP</FONT>
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