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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have limited experience with CCM5 but
from the log it seems that you are not getting a response from CCM. Have you
checked:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>XP firewall is OFF<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>No ACL exist between voice/data vlans<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>IP address for CCM is correct<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Username/password is correct (although from
the trace I don’t think this is the problem)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The CTI manager service is running on the
CCM you are trying to connect to<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Serg<br>
<b><span style='font-weight:bold'>Sent:</span></b> 06 June 2007 07:29<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Cc:</span></b> daniel.giddings@gmail.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Issues
Installing CCM 5.04a TSP ( version 5.1.018) onWinXP SP2</span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color=black
face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:black'>Hi
All, <br>
I'm experiencing issues installing
the CCM 5.04a TSP (version 5.1.018) on a Windows XP SP2 PC. I have
done this many times using the TSP on CCM 4.1.x with no issues. I have
made sure that the Wave Driver is correctly installed (I used the instructions
in the ciscotsp.txt in c:\program files\cisco)</span></font><br>
<font size=2 color=black face=Verdana><span style='font-size:10.0pt;font-family:
Verdana;color:black'><br>
Normally I use the WinXP </span></font>Phone Dialer (dialer.exe) to test the
functionality but <font size=2 color=black face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:black'>I can't see the cisco tsp or the
sepxxxx in my dial lines.<br>
<br>
I have included a log from the CiscoTSP at the bottom of your
e-mail. <br>
<br>
Your help will be much appreciated.<br>
<br>
Thanks<br>
<br>
Sergio<br>
<br>
====================================================================================================</span></font><br>
<font size=2 color=black face=Verdana><span style='font-size:10.0pt;font-family:
Verdana;color:black'><br>
TSP Log06/06/2007 00:03:38.307 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP() *ERROR* InstanceID not present in
registry|<LVL::Error><MASK::0001><br>
06/06/2007 00:03:38.317 CiscoTSP001.tsp|
SelsiusTSP::InitializeComObjects() *ERROR* CoInitializeSecurity() return 0x80010119|<LVL::Error><MASK::0001>
<br>
06/06/2007 00:03:38.327 CiscoTSP001.tsp|
CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo() *ERROR* InstanceID not
present in registry|<LVL::Error><MASK::0001><br>
06/06/2007 00:03:59.467 CiscoTSP001.tsp| CSelsiusTSPLink::Connect()
*ERROR* Failed to connect to CTI Manager:
error=10060|<LVL::Error><MASK::0001> <br>
06/06/2007 00:04:08.611 CiscoTSP001.tsp| CSelsiusTSPLink::Connect()
*ERROR* Failed to connect to CTI Manager:
error=10061|<LVL::Error><MASK::0001><br>
06/06/2007 00:04:40.506 CiscoTSP001.tsp| CSelsiusTSPLink::Connect()
*ERROR* Failed to connect to CTI Manager:
error=10061|<LVL::Error><MASK::0001> <br>
06/06/2007 00:05:40.553 CiscoTSP001.tsp| CSelsiusTSPLink::Connect()
*ERROR* Failed to connect to CTI Manager: error=10061|<LVL::Error><MASK::0001><br>
06/06/2007 00:06:40.459 CiscoTSP001.tsp| CSelsiusTSPLink::Connect()
*ERROR* Failed to connect to CTI Manager:
error=10061|<LVL::Error><MASK::0001> <br>
06/06/2007 00:07:31.642 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:07:31.642 CiscoTSP001.tsp|
CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error
10038.|<LVL::Error><MASK::0001> <br>
06/06/2007 00:08:02.757 CiscoTSP001.tsp| CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo()
*ERROR* InstanceID not present in registry|<LVL::Error><MASK::0001><br>
06/06/2007 00:09:05.317 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:10:58.089 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:12:31.564 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:13:54.453 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:15:36.089 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen()
*ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:17:08.021 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:17:47.949 CiscoTSP001.tsp|
CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo() *ERROR* InstanceID not
present in registry|<LVL::Error><MASK::0001> <br>
06/06/2007 00:18:29.789 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:19:40.631 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:20:41.779 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen()
*ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:20:41.779 CiscoTSP001.tsp|
CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error
10038.|<LVL::Error><MASK::0001> <br>
06/06/2007 00:22:04.407 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:23:46.374 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:25:40.258 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:27:22.144 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:28:53.996 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:30:14.863 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen()
*ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:31:26.756 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:32:58.648 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> <br>
06/06/2007 00:34:20.937 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. result=-1932787595|<LVL::Error><MASK::0001><br>
06/06/2007 00:35:53.049 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001> </span></font><o:p></o:p></p>
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