Kathy,<br><br>We don't keep any formal documentation on that which would be useful for you. I'm assuming your using a Cisco based callmanager/Unity type setup. Some suggestions though:<br><br>- Work up a "Standard" telephone/user configuration for your organization. Obviously this will be different for you versus someone other company. Build your documentation from this, note which fields need changed per user/feature and which are always set a certain way. Example: for IP Phone description we have our M/A/C people enter in "LastName FirstName - PrimaryDN" for phones that belong to users.
<br><br>- After you get a standard config figured out, it might be useful to figure out a few other standard configurations for certain types of users like admin assistants or telephone operators. You'll get thrown curveballs from time to time where users will want something different but at least you have something to start from.
<br><br>- If the people doing your MACs are good with excel and you trust them, look at using the bulk administration tool.<br><br>- If you are dealing with Unity voicemail, make good use of subscriber templates, this will help cut down on configuration errors.
<br><br>- Screenshots of the actual web page forms properly filled in are very useful. This is useful particularly for staff to go back to and double check their work. I use SnagIt (<a href="http://www.techsmith.com">www.techsmith.com
</a>) for screen capturing when I write up instructions or documentation that requires images, I like it a lot but ymmv. The PrintScreen button might be all you need.<br><br>- We have a separate group that creates exchange mailboxes/AD accounts, for Unity it is very important that both groups know what the procedures are and what is expected of them when doing moves adds changes related to voicemail boxes.
<br><br>Hope that is useful.<br><br>Ed<br><br><div><span class="gmail_quote">On 6/8/07, <b class="gmail_sendername">Tarkington, Kathy L.</b> <<a href="mailto:Kathy.Tarkington@agg.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Kathy.Tarkington@agg.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Sorry if I wasn't clear. I'm looking for documentation on configuring<br>new phones, changing users, etc.<br><br>-----Original Message-----<br>From: Jonathan Charles [mailto:<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
jonvoip@gmail.com
</a>]<br>Sent: Friday, June 08, 2007 8:25 AM<br>To: Tarkington, Kathy L.<br>Cc: cisco-voip<br>Subject: Re: [cisco-voip] Documentation for Moves/Adds/Changes<br><br>I am not sure I understand.<br><br>If it is a Cisco IP Phone, just unplug it and plug it in at the new
<br>location.<br><br><br><br>Jonathan<br><br>On 6/8/07, Tarkington, Kathy L. <<a href="mailto:Kathy.Tarkington@agg.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Kathy.Tarkington@agg.com</a>
> wrote:<br>><br>><br>> I am tasked with creating documentation that anyone in my department
<br>> can use for simple moves/adds/changes to our phones. Would anyone<br>> have any documentation they'd be willing to share to help get me<br>started?<br>><br>> Thanks! ________________________________
<br>><br>> Note:<br>><br>><br>><br>> This message and any attachments from the law firm Arnall Golden<br>> Gregory LLP may contain CONFIDENTIAL and legally protected<br>> information. If you are not the addressee and an intended recipient,
<br>> please do not read, copy, use or disclose this communication to<br>> others; also, please notify the sender by replying to this message,<br>and then delete it from your system. Thank you.<br>> ________________________________
<br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>><br>><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip@puck.nether.net
</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br>
<br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>
West Virginia University<br>Telecommunications and Network Operations