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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>1. attendant console problem – <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sent a message to the group a while ago talking about the
problems we have with inbound calls from pstn when using q-ing on the attendant
consoles. After three weeks now with tac we could not solve the problem –
tried 2 of the engineering specials they supplied.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I now decided to put a work around in place –
basically taking Q-ing of. This causes another problem now – because the
company have 6 attendants only and they do sometimes receive up to 24 or more
concurrent calls the people dialing in get a busy after the 7<sup>th</sup> call
– if one uses the ac user / line approach with one line for each of the
attendants. I then decided to give each phone 6 lines and in the attendant hunt
add them as ac1 line 1, ac2 line 1, ac3 line 1…. Ac6 line 1, and then
start with ac1 line 2, ac2 line 2 etc. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there a better way to prevent people getting a busy while
keeping the ac user approach. They do not have any other overflow cover for the
attendant pilot point like voicemail or other numbers they want to pass
overflow calls to.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>2. Today the customer was getting the following: </span></font><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'>Failed to transfer
the call due to internal error</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> ……popping up regularly
on attendant PCs<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Not sure what is causing this – I am not onsite so I
trying to get log files of attendant PCs etc to try and figure out what is
going on. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>It looks like we are going from bad to worse here –
anyone have any suggestions – fell free to comment<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In previous 4-1-3 srxxx installations I had no problems with
Q-ing and also no problems with attendant at all.<o:p></o:p></span></font></p>
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