<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt">Whats wrong with automatic work for 10 seconds? That is kind of the reason behind that feature. <br><br>If they need to be in Ready and not taking calls, and you want a delay, the only other way I can think of doing it is by adding a 10 second delay to the script before the connect step but that would effect all calls. <br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: James Grace <jgrace@adcapnet.com><br>To: cisco-voip@puck.nether.net<br>Sent: Tuesday, June 12, 2007 10:29:31 AM<br>Subject: [cisco-voip] add a 10 sec delay before agent takes next call<br><br>?
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<div dir="ltr"><font color="#000000" face="Arial" size="2">is there a way to add a 10
sec delay before agent takes next call. i know that we can set the wrapup
timer in the administrator. but the agents have to go into WORK state
first. we want the agent to stay in READY and just have a breather before
the next call is presented. is this ability there.</font></div>
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<div class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">James Grace </span></font></div>
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