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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>is there a way to add a 10
sec delay before agent takes next call. i know that we can set the wrapup
timer in the administrator. but the agents have to go into WORK state
first. we want the agent to stay in READY and just have a breather before
the next call is presented. is this ability there.</FONT></DIV>
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<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">James Grace </SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Systems Engineer</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Adcap Network Systems,
Inc.</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">6865 Shiloh Road East, Suite
250</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Alpharetta</SPAN></FONT><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, GA
30005</SPAN></FONT></DIV>
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style="FONT-SIZE: 12pt"></SPAN></FONT> </DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">office:
678-456-6986</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">direct:
678-456-6761</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
title=mailto:rversluis@adcapnet.com href="mailto:jgrace@adcapnet.com"
target=_blank>jgrace@adcapnet.com</A></SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A title=http://www.adcapnet.com/
href="http://www.adcapnet.com/"
target=_blank>www.adcapnet.com</A></SPAN></FONT></DIV></FONT></DIV></DIV></BODY></HTML>