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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi Johnny </FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Yes -- have checked basics -- found a doc on cco saying how one needs to get jtapi versions in sync after call manager upgrades - I am going to work through this and see if this helps. The licensing all was valid and they worked well for several weeks before the call manager upgrade.</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>will let know ho things go</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>thanks </FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Johnny Crothers [mailto:Johnny.Crothers@vanco.co.uk]<BR><B>Sent:</B> Wed 2007-06-13 17:01<BR><B>To:</B> Erik Erasmus (E); cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] IPCC express 4 agent problem<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">You have connectivity to the IPCC servers I’m presuming?</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I think they removed the necessity for having a share created to the IPCC server, although might pay to double check as this used to contain the licensing information.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Have you checked out your licensing on the IPCC cluster to ensure that nothing has gone screwy due to the patch? Its unlikely.. but might pay to check</SPAN></FONT></P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Erik Erasmus (E)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> 13 June 2007 15:55<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] IPCC express 4 agent problem</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">has anyone seen this error message on an agent desktop before. The customer is trying to re-install ana agent but gets the following message:</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The license or resource manager may be down. Please contact your administrator</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">This agent work fine before. The only change made was that he now has a new pc and the call manager cluster OS and ccm application was upgraded from version 4-2-3 sr1 to ccm 4-2-3 sr2b with several reboots of the publisher - subscriber servers</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">erik erasmus</SPAN></FONT></P></DIV></DIV><FONT size=3><BR><BR>**********************************************************************<BR>Any opinions expressed in the email are those of the individual and not necessarily the company. This email and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, be advised that you have received this email in error and that any dissemination, distribution, copying or use is strictly prohibited.<BR><BR>If you have received this email in error, or if you are concerned with the content of this email please e-mail to: e-security.support@vanco.info<BR><BR>The contents of an attachment to this e-mail may contain software viruses which could damage your own computer system. While the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this e-mail. <BR><BR>Vanco UK Ltd Registered in England No: 2296733 Registered Office: John Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX<BR><BR>Please consider the environment before printing this e-mail<BR>**********************************************************************<BR></FONT>
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