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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Like Paul said…. I would start doing
some debug isdn Q931 and see what’s happening….. then tell the
Telco what your seeing. They should be able to find the problem when you show
them it’s their fault.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Todd Franklin
[mailto:toddnh65@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 05, 2007
10:28 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Troubleshooting Help</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Version 12.3(11)T9<br>
MGCP<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 7/5/07, <b><span style='font-weight:bold'>Voll,
Scott</span></b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=blue>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>VGW = Voice Gateway = 2801 with PRI</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>What version on the 2801 with PRI? Running H323 or MGCP</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> Todd Franklin [mailto:<a
href="mailto:toddnh65@gmail.com" target="_blank">toddnh65@gmail.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 05, 2007
10:19 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<span class=q><b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><br>
<span class=q><b><span style='font-weight:bold'>Subject:</span></b> Re:
[cisco-voip] Troubleshooting Help</span></span></font><o:p></o:p></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div><span id="q_113976aa05d185d7_3">
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The PRI terminates on a separate 2801. My CCM is
a 4.2sr5a (from what I can gather!) I don't know what VGW means, is the
VGW something to do with the 2801? I have no errors about a lack of DSPs,
when we did run low on them, that usually got logged in CCM. There is no
firewall between CCM and the PRI. <br>
<br>
Thanks for the ideas! I am now looking and digging!!<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On 7/5/07,
<b><span style='font-weight:bold'>Voll, Scott</span></b> <<a
href="mailto:Scott.Voll@wesd.org" target="_blank">Scott.Voll@wesd.org</a> >
wrote:<o:p></o:p></span></font></p>
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<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Where is the PRI terminating on? the same 2801?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>What version of CM / VGW w/ PRI?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Do you have enough DSP's?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>What codec is being ran in region and VGW?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Any Firewalls between phone / CM / VGW?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Scott</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"> cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Todd Franklin<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 05, 2007 9:58
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip]
Troubleshooting Help</span></font><o:p></o:p></p>
</div>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Hey
everyone. I will try to keep this short, but supply as much information
as possible.<br>
<br>
On june 28th, and again today on July 5, we have had this issue:<br>
<br>
If you are outside, and call in on a line that comes in on our PRI, the person
receiving the call cannot hear you at all. Yet you can hear them
perfectly. <br>
If you are outside, and call in on a line that comes in our PRI with an
automated attendant, no input is accepted. (i.e. Press 1 for this, 2 for
that, if you press a key, the greeting just keeps going. If you dial an
extension, the greeting just keeps going). <br>
If you are inside, and dial out (we use a 9 to get an outside line, this puts
you out on the PRI), the phone will show that the call is connected, yet you
cannot hear anything at all. No phone ring, nothing.<br>
Today, I pressed 9, and dialed the automated weather phone in town, I got
connected to an Engineering firm 15 miles away. I hung up, dialed the
same weather phone, and got the very same Engineering firm 15 miles away. <br>
Also today, occasionally I would pick up my handset, and be right in the middle
of someone's phone conversation.<br>
In both cases, if you call in to a line that is POTS going into a 2801, you are
fine. And if you call out using a POTS line, you are fine (even though
the POTS outbound line is on a 2801). <br>
<br>
All this led me to believe it was a phone company issue, yet the assure me it
was definitely not. I had not rebooted my CCM in over a year, so I
rebooted it. Both instances, in less than an hour, things go back to
normal, but needless to say, the issue is killing me! Where would I start
to look for ideas on what is happening?? <br>
<br>
Would appreciate any help at all!<o:p></o:p></span></font></p>
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