Two options for you:<br><br>Change the user hold audio source of the CTI Ports (not the route point). If you are using IPCCX 4.x, you change this in the JTAPI call control group configuration. Or I guess you could put those CTI ports in a different device pool that has your desired music already configured.
<br><br>or instead of putting the caller on hold just play the music file you want as either a prompt or a prompt within a menu. Another email about doing it this way just passed through this list within the past day or 2.
<br><br>hope that helps<br><br><div><span class="gmail_quote">On 7/20/07, <b class="gmail_sendername">Erik Erasmus (E)</b> <<a href="mailto:ErasmuE4@telkom.co.za" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
ErasmuE4@telkom.co.za</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hi</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Does anyone know how one can select the specific MOH used
for an IPCC express customer service Queue script. I have more than on script
application and currently the scripts all use the default call manager MOH -- SampleAudio
source. If possible I would like to use a different hold music on one of the
script applications when callers go on hold. I tried changing the MOH source on
the call manager side under the cti routepoint linking to the scripts jtapi
trigger point but this did not seem to make a difference.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">In the scripts under the hold step – also – no parameters
to specify a specific MOH file.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Any help will be appreciated</span></font></p>
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<br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations