<div>A few months back I deployed IPCC express internally for our help desk, few little hiccups and learning curve but got it all working and its been humming along fine for some time now.</div>
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<div>I was just asked to look into what it would take to leverage IPCC at a remote location that has their own call manager deployment. Basically its another company, our management wants to provide on site support people there to help them out with some big projects I guess.
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<div>Connectivity, bandwidth and all is not an issue, plenty of that between the two. What I am trying to figure out is if there is a way to leverage our IPCC with their Callmanagers and phones, or if I am just going to have to deploy phones there that will connect with our callmanagers in order to leverage IPCC there.
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<div>I don't think you can use IPCC servers to connect to different CallManager clusters since you have to specify in IPCC the JTAPI provider and the CRS LDAP Server info which in our case points to our primary callmanager.
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<div>It would seem the only viable option would probably be to just deploy phones at the remote site that connect back to our callmanager.</div>
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<div>But I know there are plenty of experts out there who have seen and heard many situations and scenarios and have different ideas on ways to accomplish things.</div>
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<div>Thanks</div>