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<title>RE: [cisco-voip] FW: Speakerphone cuts out</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What kind of speakerphone? I had to troubleshoot a similar
issue. The problem was the default gain and attenuation setting of the
particular speaker phone (Polycom) were not compatible with the Cisco AS5400.
I had to make adjustments on the Polycom so the center clipper values matched
better. Otherwise, it’s “choppy audio”. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Rogers, Jeremy (WMG)<br>
<b>Sent:</b> Tuesday, August 07, 2007 1:31 PM<br>
<b>To:</b> 'Paul Choi'; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] FW: Speakerphone cuts out<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>No dropped packets, no errors on the
diagnostics page. I don't see anything in the traces. I can hear
him talking into the mic, but the speaker is not working on his end.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>Jeremy Rogers</span> <br>
<span style='font-size:10.0pt'>Senior VoIP Engineer</span> <br>
<span style='font-size:10.0pt'>Warner Music Group</span> <br>
<span style='font-size:10.0pt'>75 Rockefeller Plaza</span> <br>
<span style='font-size:10.0pt'>New York, NY 10019</span> <br>
<span style='font-size:10.0pt'>212-275-2183</span> <br>
<span style='font-size:10.0pt'>-----Original Message-----</span> <br>
<span style='font-size:10.0pt'>From: Paul Choi [<a
href="mailto:asobihoudai@yahoo.com">mailto:asobihoudai@yahoo.com</a>] </span><br>
<span style='font-size:10.0pt'>Sent: Tuesday, August 07, 2007 4:13 PM</span> <br>
<span style='font-size:10.0pt'>To: Rogers, Jeremy (WMG);
cisco-voip@puck.nether.net</span> <br>
<span style='font-size:10.0pt'>Subject: Re: [cisco-voip] FW: Speakerphone cuts
out</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt'>Do you see anything odd in CCM traces? </span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>What about the phone status page? </span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>Do you see any abnormalities on the
diagnostic page</span> <br>
<span style='font-size:10.0pt'>for the phone? [question mark button twice
during</span> <br>
<span style='font-size:10.0pt'>conversation]</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt'>Any dropped packets?</span> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>--- "Rogers, Jeremy (WMG)"
<Jeremy.Rogers@wmg.com></span> <br>
<span style='font-size:10.0pt'>wrote:</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt'>> Let me add that I just found out when
the</span> <br>
<span style='font-size:10.0pt'>> speakerphone cuts out, so does the</span> <br>
<span style='font-size:10.0pt'>> ringer.</span> <br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> _____ </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> From: cisco-voip-bounces@puck.nether.net</span>
<br>
<span style='font-size:10.0pt'>> [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
On</span> <br>
<span style='font-size:10.0pt'>> Behalf Of Rogers, Jeremy</span> <br>
<span style='font-size:10.0pt'>> (WMG)</span> <br>
<span style='font-size:10.0pt'>> Sent: Tuesday, August 07, 2007 3:03 PM</span>
<br>
<span style='font-size:10.0pt'>> To: cisco-voip@puck.nether.net</span> <br>
<span style='font-size:10.0pt'>> Subject: [cisco-voip] Speakerphone cuts out</span>
<br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> I have a user who is having a random
issue. He has</span> <br>
<span style='font-size:10.0pt'>> an IP phone at his house</span> <br>
<span style='font-size:10.0pt'>> behind a hardware firewall. On
occasion he said the</span> <br>
<span style='font-size:10.0pt'>> speakerphone would cut</span> <br>
<span style='font-size:10.0pt'>> out and that there was barely any sound
coming out,</span> <br>
<span style='font-size:10.0pt'>> but if he picked up the</span> <br>
<span style='font-size:10.0pt'>> receiver he could hear fine. We
thought it was a</span> <br>
<span style='font-size:10.0pt'>> VPN issue, but the same</span> <br>
<span style='font-size:10.0pt'>> thing just happened to his office
phone. Has anyone</span> <br>
<span style='font-size:10.0pt'>> seen this before?</span> <br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> Jeremy Rogers</span> <br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> Senior VoIP Engineer</span> <br>
<span style='font-size:10.0pt'>> </span><br>
<span style='font-size:10.0pt'>> Warner Music Group</span> <br>
<span style='font-size:10.0pt'>> </span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>
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