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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Inside the script you will need to change
the properties of the “Select Resource” step, defaults to 12
seconds.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>Johnny Crothers</span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>IPT Specialist</span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>pcaltagirone<br>
<b><span style='font-weight:bold'>Sent:</span></b> 07 August 2007 17:20<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCCX agent
roll time</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><strong><b><font size=2 face="Californian FB"><span
style='font-size:10.0pt;font-family:"Californian FB"'>Does anybody know where
in IPCCX or CM can you find the setting for the amount of time or rings before
an unanswered call will roll to the next agent?</span></font></b></strong></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><strong><b><font size=2 face="Californian FB"><span
style='font-size:10.0pt;font-family:"Californian FB"'>Thanks in advance!</span></font></b></strong></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><strong><b><font size=2 face="Californian FB"><span
style='font-size:10.0pt;font-family:"Californian FB"'>Paul</span></font></b></strong></p>
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<p class=MsoNormal><strong><b><font size=2 face="Californian FB"><span
style='font-size:10.0pt;font-family:"Californian FB"'>Charlotte</span></font></b></strong><strong><b><font
size=2 face="Californian FB"><span style='font-size:10.0pt;font-family:"Californian FB"'>,NC</span></font></b></strong></p>
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