<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.6000.16441" name=GENERATOR>
<STYLE>@font-face {
font-family: Tahoma;
}
@font-face {
font-family: Californian FB;
}
@page Section1 {size: 595.3pt 841.9pt; margin: 72.0pt 90.0pt 72.0pt 90.0pt; }
P.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
LI.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
DIV.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
A:link {
COLOR: blue; TEXT-DECORATION: underline
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.EmailStyle18 {
COLOR: navy; FONT-FAMILY: Arial
}
DIV.Section1 {
page: Section1
}
</STYLE>
</HEAD>
<BODY lang=EN-GB vLink=purple link=blue bgColor=white>
<DIV><STRONG><FONT face="Californian FB" size=2>Thanks Johny.....I'll take a
look at that and re-post</FONT></STRONG></DIV>
<DIV><STRONG><FONT face="Californian FB" size=2></FONT></STRONG> </DIV>
<DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Paul</SPAN></FONT></B></STRONG></P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Charlotte</SPAN></FONT></B></STRONG><STRONG><B><FONT
face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">,NC</SPAN></FONT></B></STRONG></P></DIV></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Johnny.Crothers@vanco.co.uk
href="mailto:Johnny.Crothers@vanco.co.uk">Johnny Crothers c</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pcaltagirone@comporium.net
href="mailto:pcaltagirone@comporium.net">pcaltagirone</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, August 07, 2007 12:24
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] IPCCX agent
roll time</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Inside the script you
will need to change the properties of the “Select Resource” step, defaults to
12 seconds.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial">Johnny
Crothers</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial">IPT
Specialist</SPAN></FONT></P></DIV>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>pcaltagirone<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 07 August 2007 17:20<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] IPCCX agent roll
time</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Does anybody know where
in IPCCX or CM can you find the setting for the amount of time or rings before
an unanswered call will roll to the next
agent?</SPAN></FONT></B></STRONG></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Thanks in
advance!</SPAN></FONT></B></STRONG></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Paul</SPAN></FONT></B></STRONG></P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">Charlotte</SPAN></FONT></B></STRONG><STRONG><B><FONT
face="Californian FB" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Californian FB'">,NC</SPAN></FONT></B></STRONG></P></DIV></DIV><FONT
size=3><BR><BR>**********************************************************************<BR>Any
opinions expressed in the email are those of the individual and not
necessarily the company. This email and any files transmitted with it are
confidential and solely for the use of the intended recipient. If you are not
the intended recipient or the person responsible for delivering it to the
intended recipient, be advised that you have received this email in error and
that any dissemination, distribution, copying or use is strictly
prohibited.<BR><BR>If you have received this email in error, or if you are
concerned with the content of this email please e-mail to:
e-security.support@vanco.info<BR><BR>The contents of an attachment to this
e-mail may contain software viruses which could damage your own computer
system. While the sender has taken every reasonable precaution to minimise
this risk, we cannot accept liability for any damage which you sustain as a
result of software viruses. You should carry out your own virus checks before
opening any attachments to this e-mail. <BR><BR>Vanco UK Ltd Registered in
England No: 2296733 Registered Office: John Busch House, 277 London Road,
Isleworth, Middlesex TW7 5AX<BR><BR>Please consider the environment before
printing this
e-mail<BR>**********************************************************************<BR></BLOCKQUOTE></FONT></BODY></HTML>