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<title>RE: [cisco-voip] FW: Speakerphone cuts out</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This is just a 7960 plugged into a POE
4507 switch. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jeremy Rogers</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Senior VoIP Engineer</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Warner Music Group</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>75 Rockefeller Plaza</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>New York</span></font></st1:City><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>, <st1:State
w:st="on">NY</st1:State> <st1:PostalCode w:st="on">10019</st1:PostalCode></span></font></st1:place><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>212-275-2183</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Mark Holloway
[mailto:mh@markholloway.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, August 07, 2007
4:50 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Rogers, Jeremy (WMG); 'Paul
Choi'; cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] FW:
Speakerphone cuts out</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>What kind of
speakerphone? I had to troubleshoot a similar issue. The problem
was the default gain and attenuation setting of the particular speaker phone
(Polycom) were not compatible with the Cisco AS5400. I had to make
adjustments on the Polycom so the center clipper values matched better. Otherwise,
it's "choppy audio". <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Rogers, Jeremy (WMG)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, August 07, 2007
1:31 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Paul Choi';
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
Speakerphone cuts out<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>No
dropped packets, no errors on the diagnostics page. I don't see anything
in the traces. I can hear him talking into the mic, but the speaker is
not working on his end.</span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Jeremy
Rogers</span></font> <br>
<font size=2><span style='font-size:10.0pt'>Senior VoIP Engineer</span></font> <br>
<font size=2><span style='font-size:10.0pt'>Warner Music Group</span></font> <br>
<font size=2><span style='font-size:10.0pt'>75 Rockefeller Plaza</span></font> <br>
<font size=2><span style='font-size:10.0pt'>New York, NY 10019</span></font> <br>
<font size=2><span style='font-size:10.0pt'>212-275-2183</span></font> <br>
<font size=2><span style='font-size:10.0pt'>-----Original Message-----</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>From: Paul Choi [<a
href="mailto:asobihoudai@yahoo.com">mailto:asobihoudai@yahoo.com</a>] </span></font><br>
<font size=2><span style='font-size:10.0pt'>Sent: Tuesday, August 07, 2007 4:13
PM</span></font> <br>
<font size=2><span style='font-size:10.0pt'>To: Rogers, Jeremy (WMG);
cisco-voip@puck.nether.net</span></font> <br>
<font size=2><span style='font-size:10.0pt'>Subject: Re: [cisco-voip] FW:
Speakerphone cuts out</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Do you
see anything odd in CCM traces? </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>What
about the phone status page? </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Do you
see any abnormalities on the diagnostic page</span></font> <br>
<font size=2><span style='font-size:10.0pt'>for the phone? [question mark
button twice during</span></font> <br>
<font size=2><span style='font-size:10.0pt'>conversation]</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Any
dropped packets?</span></font> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>---
"Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com></span></font> <br>
<font size=2><span style='font-size:10.0pt'>wrote:</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>> Let
me add that I just found out when the</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> speakerphone cuts out, so does
the</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> ringer.</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> _____ </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> From:
cisco-voip-bounces@puck.nether.net</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
On</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> Behalf Of Rogers, Jeremy</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> (WMG)</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> Sent: Tuesday, August 07, 2007
3:03 PM</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> To: cisco-voip@puck.nether.net</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> Subject: [cisco-voip]
Speakerphone cuts out</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> I have a user who is having a
random issue. He has</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> an IP phone at his house</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> behind a hardware
firewall. On occasion he said the</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> speakerphone would cut</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> out and that there was barely
any sound coming out,</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> but if he picked up the</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> receiver he could hear
fine. We thought it was a</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> VPN issue, but the same</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> thing just happened to his
office phone. Has anyone</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> seen this before?</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Jeremy Rogers</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Senior VoIP Engineer</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Warner Music Group</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>
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