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<p class=MsoPlainText><span lang=EN-US>We had a similar issue. Which firmware
is currently installed on the phone? We encountered this behavior after
updating a CCM 4.3 with the newest service release (4.2(3)SR2b) which also
contained a devicepack newer than 4.2(3.20).<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>In our lab we could reproduce this
behavior. The following occurred in conjunction with the pickup function. If
the user presses the pickup button and immediately lifts the headset, he will
not hear the other side speaking, but the other party hears loud and clear. If
the user presses the pickup button and waits for the display to come ready,
means showing all information, the phone is ringing for one time and he now
lifts the headset everything works fine. The behavior of the phone is completely
different with an older firmware version.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>Best regards<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>S. Pioch<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>badenIT GmbH<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> From:
cisco-voip-bounces@puck.nether.net <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>>
[mailto:cisco-voip-bounces@puck.nether.net] On <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> Behalf Of Rogers, Jeremy <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> (WMG) <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> Sent: Tuesday, August 07, 2007 3:03
PM <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> To: cisco-voip@puck.nether.net <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> Subject: [cisco-voip] Speakerphone
cuts out <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> I have a user who is having a
random issue. He has <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> an IP phone at his house <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> behind a hardware firewall. On
occasion he said the <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> speakerphone would cut <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> out and that there was barely any
sound coming out, <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> but if he picked up the <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> receiver he could hear fine.
We thought it was a <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> VPN issue, but the same <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> thing just happened to his office
phone. Has anyone <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> seen this before? <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> Jeremy Rogers <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> Senior VoIP Engineer <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US>> <o:p></o:p></span></p>
<p class=MsoPlainText>> Warner Music Group <o:p></o:p></p>
<p class=MsoPlainText>> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
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