<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Bell MT";
panose-1:2 2 5 3 6 3 5 2 3 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>You are in the right track, if
you just want to know who are the top callers. Historical report will give you
that information.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>Walter
Ocampo</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>System
Network Analyst</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>Office
of Information Technology</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>540
S.E 3rd. Ave, Suite 300</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>Fort
Lauderdale, FL 33301</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'>(954)
357 8041 Cell (954) 632 8228</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Bell MT","serif";color:navy'><a
href="mailto:wocampo@broward.org">wocampo@broward.org</a></span><span
style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Joe Quigley<br>
<b>Sent:</b> Wednesday, August 08, 2007 1:46 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Looking for the kindest way to find the top
callersinto IPCC<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have been requested to find out who the top callers are
into IPCC, and I am finding out the CRS Historical Reporting isn’t going to be
the answer.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have CCM 4.1(3) and IPCCX4.0(5) in the scenario. The
report aims to provide who the top callers are in to our Product Support queues
to determine which of our product dealers may need more training.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If anyone has been down this road before, I would love to
hear their experience and advice. Thanks!<o:p></o:p></p>
</div>
</body>
</html>