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<p class=MsoNormal>I have been requested to find out who the top callers are into
IPCC, and I am finding out the CRS Historical Reporting isn’t going to be
the answer.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have CCM 4.1(3) and IPCCX4.0(5) in the scenario. The report
aims to provide who the top callers are in to our Product Support queues to determine
which of our product dealers may need more training.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If anyone has been down this road before, I would love to
hear their experience and advice. Thanks!<o:p></o:p></p>
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