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NICE functions pretty well for most of my customers:<br>
<a class="moz-txt-link-freetext" href="http://www.nice.com/products/multimedia/contact_centers.php">http://www.nice.com/products/multimedia/contact_centers.php</a><br>
<br>
/Wes<br>
<br>
Todd Franklin wrote:
<blockquote
cite="mid6101bda50708131107r72bd277fuad197301519c79f3@mail.gmail.com"
type="cite">I have a need to record a few lines, at all times. <br>
Has anyone had good experiences with any sort of recorder for the Cisco
IP phones (spec. 7940s and 7960s).<br>
These are not POTS lines, so I can't place the recorder in front of the
gateway....the recorder would need to "sniff" the network for VOIP
packets and assemble them into recordings.
<br>
<br>
Thanks.<br>
<br>
PS- I have been looking into CallReplay (<a
href="http://call-replay.com">call-replay.com</a>) but am not sure
what else is out there.<br>
<br>
<br>
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