Swap her hearing aid?<br><br><div><span class="gmail_quote">On 8/14/07, <b class="gmail_sendername">Jason Burwell</b> <<a href="mailto:BurwellJ@firstcharter.com">BurwellJ@firstcharter.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">It may be an issue with the route the
cable is run- like if it goes over a fluorescent light or something. Also, have
you swapped out switch ports and patch cords on both ends?</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Jason</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Cauthen, John A.<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, August 14, 2007
4:22 PM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Static on
7960 Series Phone</span></font><font face="Times New Roman" size="3"><span style="font-size: 12pt;"></span></font></p>
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<p><font face="Calibri" size="2"><span style="font-size: 11pt;"> </span></font></p><div><span class="e" id="q_11466ee914720287_3">
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">We
have an issue with one of our 7960 series phones continually to have static /
crackling while the phone is in use. It does not happen on every phone
call but does happen usually every day. We have contacted TAC support and
have gone through the following troubleshooting but cannot pin point the issue.</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;"> </span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">1.
Phone has been replaced twice</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">2.
Taken a non reported static phone and placed in her office, static gets
reported</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">3.
Taken her phone out and had another user use it and no static reported</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">4.
We have run a new cable from her phone to a port outside her office that has no
static and she still get's static</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">5.
Office has been checked for interfering devices (none found)</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">6.
Static reported by her as being so bad she cannot hear the person she is
talking to all the way down to just crackling (like cell phone reception), but
the person on the other end does not hear static.</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 10pt;">7.
Have applied the latest and greatest phone load to user's phone</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 11pt;"> </span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 11pt;">If
anyone has any suggestions or ideas it would be very appreciated.</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 11pt;"> </span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 11pt;">Thanks,</span></font></p>
<p><font face="Calibri" size="2"><span style="font-size: 11pt;">John</span></font></p>
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<p><strong><b><font color="navy" face="Arial" size="1"><span style="font-size: 7.5pt; font-family: Arial; color: navy;">Note:</span></font></b></strong><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">
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