<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt'>We have an issue with one of
our 7960 series phones continually to have static / crackling while the phone
is in use. It does not happen on every phone call but does happen usually
every day. We have contacted TAC support and have gone through the
following troubleshooting but cannot pin point the issue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>1. Phone has been replaced
twice<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>2. Taken a non reported
static phone and placed in her office, static gets reported<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>3. Taken her phone out and
had another user use it and no static reported<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>4. We have run a new cable
from her phone to a port outside her office that has no static and she still
get's static<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>5. Office has been checked
for interfering devices (none found)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>6. Static reported by her as
being so bad she cannot hear the person she is talking to all the way down to
just crackling (like cell phone reception), but the person on the other end
does not hear static.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>7. Have applied the latest
and greatest phone load to user’s phone<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If anyone has any suggestions or ideas it would be very appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>John<o:p></o:p></p>
</div>
<FONT size=1>
<HR>
</FONT>
<DIV><SPAN class=248322220-14022002><FONT color=#000080><FONT face=Arial
size=1><STRONG>Note:</STRONG></FONT></DIV>
<DIV>
<DIV>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><FONT face=Arial><FONT
size=1><SPAN style="COLOR: windowtext">This message and any attachments from the
law firm Arnall Golden Gregory LLP may contain CONFIDENTIAL and legally
protected information.<SPAN
style="mso-spacerun: yes"> </SPAN></SPAN><SPAN
style="COLOR: windowtext">If you are not </SPAN><SPAN
style="COLOR: windowtext; mso-bidi-font-size: 12.0pt">the addressee
and </SPAN><SPAN style="COLOR: windowtext">an intended recipient, please do
not read, copy, use or disclose this communication to others; <SPAN
class=293034521-28022002><FONT color=#0000ff><FONT color=#000000>also,
</FONT></SPAN><FONT color=#000000>please notify the sender by replying to this
message,<SPAN class=293034521-28022002> </SPAN>and then delete it
from your system. Thank you.</FONT> </SPAN></FONT></FONT></FONT><FONT
face=Arial color=#000000><BR></FONT></P></DIV></FONT></SPAN></DIV><FONT size=1>
<HR>
</FONT>
</body>
</html>