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<p class=MsoNormal><span style='color:#1F497D'>Have the user wear a static
wrist strap. Some people just generate more static electricity than others.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>But really, make sure the user
does not have his cellular phone lying next to the phone itself. Especially
Nextel phones, they can reboot some of the older models (it’s amazing what
transmitting at 400mhz can do to a 400mhz processor).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Cauthen, John
A.<br>
<b>Sent:</b> Tuesday, August 14, 2007 4:22 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Static on 7960 Series Phone<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt'>We have an issue with one of
our 7960 series phones continually to have static / crackling while the phone
is in use. It does not happen on every phone call but does happen usually
every day. We have contacted TAC support and have gone through the
following troubleshooting but cannot pin point the issue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>1. Phone has been replaced
twice<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>2. Taken a non reported
static phone and placed in her office, static gets reported<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>3. Taken her phone out and
had another user use it and no static reported<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>4. We have run a new cable
from her phone to a port outside her office that has no static and she still
get's static<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>5. Office has been checked
for interfering devices (none found)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>6. Static reported by her as
being so bad she cannot hear the person she is talking to all the way down to
just crackling (like cell phone reception), but the person on the other end
does not hear static.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>7. Have applied the latest
and greatest phone load to user’s phone<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If anyone has any suggestions or ideas it would be very
appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>John<o:p></o:p></p>
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<p class=MsoNormal><strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Note:</span></strong><span style='font-size:12.0pt;font-family:
"Times New Roman","serif";color:navy'><o:p></o:p></span></p>
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