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Or, do you have your ac users added to the groups 'Standard CTI
Enabled' and 'Standard CTI Allow Call Park Monitoring'?<br>
<br>
/Wes<br>
<br>
Brian Duncan wrote:
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<div><font color="#000000"> <font face="Arial" size="2">Hi All,</font></font></div>
<div> </div>
<div><font color="#000000"><font face="Arial" size="2">I have been
attempting to set up Attendant Console with CCM 5.1 and I keep getting
"Initialization of Call Control Failed. Retrying..." I have
configured the AC user and the ACDeviceAuthenticationUser user as
Application Users. The phones have been associated to both users and
both are in the Standard CTI Allow Control of All Devices and Standard
CTI Allow Call Park Monitoring groups. Both phones in question have
Allow Control of Device from CTI on both the phone and the line. </font></font></div>
<div> </div>
<div><font face="Arial" size="2">Does anyone know how to bring up
call control?</font></div>
<div> </div>
<div><font face="Arial" size="2">Thanks,</font></div>
<div><font face="Arial" size="2">Brian Duncan</font></div>
<div><font face="Arial" size="2">Jack Henry & Associates</font></div>
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