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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Kent,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the advice is there a specific program you use to put
them in the G729 format?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Many Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Simon<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> kent@fredf.org [mailto:kent@fredf.org] <b>On
Behalf Of </b>Kent Roberts<br>
<b>Sent:</b> 16 August 2007 02:06<br>
<b>To:</b> Simon Jones<br>
<b>Subject:</b> Re: [cisco-voip] MoH - Sound Quality<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>YUP. make sure your origional files are recorded in
G729 format, Not converted in any way shape or
form. Then drop them in the directory, and let CCM do
its work. They should sound much better.<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><span class=gmailquote>On 8/15/07, <b>Simon Jones</b> <<a
href="mailto:Simon_Jones@mondial-assistance.co.uk">Simon_Jones@mondial-assistance.co.uk</a>>
wrote:</span> <o:p></o:p></p>
<div>
<div>
<p>Hi,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Has anyone experienced this issue before? I have been tasked with updating
our existing MoH (currently classical music). I place the audio files to be
converted into the relevant directory in CCM and the files are converted with
no errors. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>When listening to the new audio source I have created it sounds fine when I
am put on hold from an internal IP Phone, analogue/POTS line at home.
However when I call from a mobile/cell phone and put myself on hold the sound
quality is very poor – a lot of background noise/hiss. I have tried call
from mobile phones on alternate networks and they all have the same quailty
problem. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>CCM 4.1(3) ES110<o:p></o:p></p>
<p><span style='font-size:10.0pt;color:black'>Product : Cisco Catalyst 6000 E1
VoIP Gateway</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:black'>Device Protocol: Digital Access
PRI</span><o:p></o:p></p>
<p> <o:p></o:p></p>
<p>I have also tried a variety of music styles and also experimented with the
original file being in MP3 or WAV format, but still get this same issue.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Any thoughts as to what could be the cause or hopefully the solution to this
issue?<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Many Thanks,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Simon<o:p></o:p></p>
</div>
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