<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0cm;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;}
p
        {margin-right:0cm;
        margin-left:0cm;
        font-size:12.0pt;
        font-family:"Times New Roman";}
span.EmailStyle17
        {font-family:Arial;
        color:windowtext;}
@page Section1
        {size:595.3pt 841.9pt;
        margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
        {page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there a way of getting ringback instead of MoH when a
caller is being connecting to an agent? (Select Resource Step)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help would be great!</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Cheers,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Johnny</span></font></p>
</div>
<FONT SIZE=3><BR>
<BR>
**********************************************************************<BR>
Any opinions expressed in the email are those of the individual and not necessarily the company. This email and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, be advised that you have received this email in error and that any dissemination, distribution, copying or use is strictly prohibited.<BR>
<BR>
If you have received this email in error, or if you are concerned with the content of this email please e-mail to: e-security.support@vanco.info<BR>
<BR>
The contents of an attachment to this e-mail may contain software viruses which could damage your own computer system. While the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this e-mail. <BR>
<BR>
Vanco UK Ltd Registered in England No: 2296733 Registered Office: John Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX<BR>
<BR>
Please consider the environment before printing this e-mail<BR>
**********************************************************************<BR>
</FONT>
</body>
</html>