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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks – will verify<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Sending someone to site to see exactly
what is happening there<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>erik<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Aman Chugh
[mailto:aman.chugh@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, August 20, 2007
12:53 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Erik
Erasmus</st1:PersonName> (E)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] ccm 4-2
remote branch attendant problem</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Eric,<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I have seen issues with these before , this might help, check whether
the remote attendant has screensaver enabled on her computer where she has AC
installed. AC Client hangs when screensaver kicks in.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Aman <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 8/20/07, <st1:PersonName w:st="on"><b><span
style='font-weight:bold'>Erik Erasmus</span></b></st1:PersonName><b><span
style='font-weight:bold'> (E)</span></b> <<a
href="mailto:ErasmuE4@telkom.co.za">ErasmuE4@telkom.co.za</a>> wrote:</span></font></span>
<o:p></o:p></p>
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<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>\</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
have a central call manager on a big campus and one remote branch. The central
site had serious issues with calls being stuck in the cisco attendant console
Queue. Cisco eventually gave up and told us to rather install ARC. I am now
trying to convince the customer to fork out the bucks for it. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Now
one of the branches are playing up – also using the cisco attendant console
software combined with 7960 phones. I verified the Qos on our wan MPLS links
and looks fine – no drops in the Realtime class where I put the g729 voice
traffic as well as the signaling traffic etc. But the remote attendants
complain about their consoles freezing up. Has anyone – any good suggestions on
an easy way to monitor the attendant signaling with CCM. I looked at the Qos
already and also tested basic IP connectivity when they complain plus looked at
some of the performance counters in prefmon fro call manager attendant and
things look normal. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>erik
</span></font><o:p></o:p></p>
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