<div>Eric,</div>
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<div>I have seen issues with these before , this might help, check whether the remote attendant has screensaver enabled on her computer where she has AC installed. AC Client hangs when screensaver kicks in.</div>
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<div>Thanks</div>
<div> </div>
<div>Aman </div>
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<div><br><br> </div>
<div><span class="gmail_quote">On 8/20/07, <b class="gmail_sendername">Erik Erasmus (E)</b> <<a href="mailto:ErasmuE4@telkom.co.za">ErasmuE4@telkom.co.za</a>> wrote:</span>
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi</span></font></p>
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a central call manager on a big campus and one remote branch. The central site had serious issues with calls being stuck in the cisco attendant console Queue. Cisco eventually gave up and told us to rather install ARC. I am now trying to convince the customer to fork out the bucks for it.
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Now one of the branches are playing up – also using the cisco attendant console software combined with 7960 phones. I verified the Qos on our wan MPLS links and looks fine – no drops in the Realtime class where I put the g729 voice traffic as well as the signaling traffic etc. But the remote attendants complain about their consoles freezing up. Has anyone – any good suggestions on an easy way to monitor the attendant signaling with CCM. I looked at the Qos already and also tested basic IP connectivity when they complain plus looked at some of the performance counters in prefmon fro call manager attendant and things look normal.
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">erik </span></font></p></div></div>
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