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<DIV>Got a response on the CCO forum. Looks like this may be a chronic problem.</DIV>
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<DIV><A href="http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&type=Subscriptions&loc=.1ddfaafe/0&forum=Unified Communications and Video&topic=IP Telephony">http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&type=Subscriptions&loc=.1ddfaafe/0&forum=Unified Communications and Video&topic=IP Telephony</A> <BR><BR>>>> "STEVEN CASPER" <SCASPER@mtb.com> 8/31/2007 6:25 PM >>><BR> That is what I thought also. We do not turn on speaker phone at our branch locations which leads to much confusion. Should be easy enough to re-create. I'll set it up in our lab and post the results<BR><BR>>>> "Jason Aarons (US)" <jason.aarons@us.didata.com> 8/31/2007 5:15 PM >>><BR></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I heard this the other day under 4.3.2, I thought it was end-user training issue, they were doing something wrong, same deal the site has everyone sharing everyone’s lines using 7914 sidecars.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I like your idea, max number of calls per line must be too low…I had left it at 4 lines I think..<o:p></o:p></SPAN></P>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>STEVEN CASPER<BR><B>Sent:</B> Friday, August 31, 2007 3:05 PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Cc:</B> LINDA ROSENBLUTH; RAWLE GORDON; KATHERINE FOX<BR><B>Subject:</B> [cisco-voip] No Hold Key<o:p></o:p></SPAN></P></DIV></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"> I have a few sites where users are complaining that after answering an inbound call no Hold softkey is available. This does not happen all the time only a couple of times a day. These sites use multiple shared lines. We are on 4.1.3.<o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"> I was wondering if the "maximum number of calls" setting could have an effect on this but my understanding is that this setting is per device so even if you have a call on a line that shows up on 15 phones it should only subtract one call from the available call pool. Then again I may be on the completely wrong track. What would cause the Hold soft key to not apear sporadically?<o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 0in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0in">Steve<o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt">Steve Casper<BR>Voice Technologies<BR>M&T Bank<BR>(410) 347-6026 <o:p></o:p></P>
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