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<DIV dir=ltr align=left><SPAN class=811500501-06092007><FONT face=Arial
color=#0000ff size=2>The error messages we are getting are simply times when
OpenView is trying to access the system. We would like to simply turn off
the alarms for this particular event, but we are told we can't do this without
the managed CSA.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P align=left><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein
Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370|
Fax (202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><FONT
face=Arial> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Matt Slaga (US)
[mailto:Matt.Slaga@us.didata.com] <BR><B>Sent:</B> Wednesday, September 05, 2007
9:05 PM<BR><B>To:</B> Miller, Steve;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Question About
"Managed" CSA Agent<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I
would suggest spanning one of the server ports and sniff the traffic.
Sounds like an attack of some kind. I would go that route to determine the
culprit, then look at managed agent. Doing it the other way seems
backwards.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
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<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Miller, Steve<BR><B>Sent:</B> Wednesday, September 05, 2007
8:58 PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
Question About "Managed" CSA Agent<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I am told by TAC that
we need to invest in a "managed" CSA agent rather than the "standalone" CSA
agent that was installed without our systems (3 Unity boxes and 3 Call
Managers). The reason for this I am told is because only the managed
version works with programs like OpenView which help us with error notification
and help manage our system errors. We have hundreds of errors coming
across that we can't stop or edit with our standalone agent. Can anyone
confirm this or offer any alternatives or suggestions? This will cost us
about $6000 ($1000 per server).</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein Shapiro
LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370| Fax
(202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'"> </SPAN><o:p></o:p></P>
<DIV>
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